General Information

Req #
Career area:
Information Technology
Friday, March 24, 2023
Working time:
Additional Locations
* India - Karnātaka

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Experience – Min of 12 years of overall experience

Location – Bangalore, India

Lenovo is seeking for experienced IT solution lead with experience and perspective to work in a globally diverse clientele. Solutions lead will drive ServiceNow architecture and projects through forming and engaging teams with common, well-defined project goals, using leadership qualities to enhance team performance, and influencing the behavior of project team members to collaborate in achieving project objectives.

  • Experience in ServiceNow development and configuration
  • 8+ years of experience in ServiceNow ITSM module and process
  • 5+ years’ experience in a technical project/program management role managing cross functional projects, end-to-end implementation, and deployment.
  • Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications is big advantage.
  • Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
  • Experience in managing change requests and prioritization in a fast-changing environment.
  • Excellent understanding of process management, improvement practices, change management process, operation services.
  • Works closely with regional customer transition teams and sales solution architects to review customer deal pipeline and build an implementation roadmap for the region
  • Work closely with technical solution architect to certify the deal scope and budget.
  • Experience managing multiple clients and a global client base with strong knowledge of Agile & SCRUM processes. Experience in leading teams located in multiple regions would be an added advantage
  • Proficient in MS Office (Word, Excel, and PowerPoint), Outlook
  • Prepares Project Plan and Work Breakdown Structure in partnership with functional owners
  • Requirements gathering and management, cost and material estimates, milestone schedule, risk & Mitigation plan, and communication management plans.
  • Coordinates the setup of overall project governance (e.g., project org charts; roles; responsibilities, RACI charts, communication / stakeholder management) required for each assigned project.
  • Manages execution of project
  • Acts as primary contact for project. Clearly articulates design, installation, and operational concepts and solutions to stakeholders.
  • Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks and stakeholder’s expectations.
  • Prepares for and present at appropriate project steering committee meetings
  • The candidate will work closely with business stakeholders, customers, IT and support team to drive the lifecycle of implementation
  • Ability to identify the implementation risk early, work out the mitigation plan and drive the change
  • Techno Functional Experience in System Integrations will be added advantage

Additional Locations
* India - Karnātaka
* India
* India - Karnātaka