Lenovo

Experience – Min of 12 years of overall experience

Location – Bangalore, India

Lenovo is seeking for experienced IT solution lead with experience and perspective to work in a globally diverse clientele. Solutions lead will drive ServiceNow architecture and projects through forming and engaging teams with common, well-defined project goals, using leadership qualities to enhance team performance, and influencing the behavior of project team members to collaborate in achieving project objectives.

• Experience in ServiceNow development and configuration
• 8+ years of experience in ServiceNow ITSM module and process
• 5+ years’ experience in a technical project/program management role managing cross functional projects, end-to-end implementation, and deployment.
• Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications is big advantage.
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Works closely with regional customer transition teams and sales solution architects to review customer deal pipeline and build an implementation roadmap for the region
• Work closely with technical solution architect to certify the deal scope and budget.
• Experience managing multiple clients and a global client base with strong knowledge of Agile & SCRUM processes. Experience in leading teams located in multiple regions would be an added advantage
• Proficient in MS Office (Word, Excel, and PowerPoint), Outlook
• Prepares Project Plan and Work Breakdown Structure in partnership with functional owners
• Requirements gathering and management, cost and material estimates, milestone schedule, risk & Mitigation plan, and communication management plans.
• Coordinates the setup of overall project governance (e.g., project org charts; roles; responsibilities, RACI charts, communication / stakeholder management) required for each assigned project.
• Manages execution of project
• Acts as primary contact for project. Clearly articulates design, installation, and operational concepts and solutions to stakeholders.
• Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks and stakeholder’s expectations.
• Prepares for and present at appropriate project steering committee meetings
• The candidate will work closely with business stakeholders, customers, IT and support team to drive the lifecycle of implementation
• Ability to identify the implementation risk early, work out the mitigation plan and drive the change
• Techno Functional Experience in System Integrations will be added advantage