General Information

Req #
WD00030538
Career area:
Hardware Engineering
Country/Region:
Japan
State:
Kanagawa
City:
Yokohama-shi
Date:
Thursday, May 26, 2022
Working time:
Full-time
Additional Locations
Yokohama-shi - Kanagawa - Japan

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

*Working location: Yokohama City

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

CUSTOMERS in everything we do
・Global TEAM players guided by integrity and TRUST
・ENTREPRENEURS committed to driving change
・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.
To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare.


◇Position Description◇

■Scope

The ITC Project Coordinator role will assist the ITC Engineers with projects that require specialized focus to ensure a successful client experience. The project coordinators will work closely with the ITC engineers, to maintain communications between all interested parties, including email and telecommunication updates, as needed. The project coordinators will disengage once the project is completed and closed by ITC engineer.

 

■Engagement:   

ITC Team Lead/Management: 

Engage Program Coordinator to review projects that require special handling and/or when engineer requires assistance due to:

・Sensitive client situation

・High profile project with multiple deliverables

・Current pending orders, or forecasted for current quarter

 

■Project management:

 Project Coordinator will:

・Assist ITC engineer, Sales team, and client with communications

・Oversee project health until Gold Letter is released

・Document all activity and create(time-line)

・Meet weekly with Team Leads and Manager to review current projects and workload

・Meet with ITC Team Leads/Managers as needed

・Create a time-line from project

・Speak with customer after successful project completion  to get feedback on experience.

・Handle all CSAT issues

・Create reports and charts.

 

Requirements◇

■Project qualifiers:

 To be considered for specialized assistance from the project coordinators, the following criteria will be reviewed:

・Projects are configured with multiple services / deliverables

Orders pending/forecasted for the current or next fiscal quarter

Sensitive or urgent client situation

New or Existing client, visibility

Supply constraints

・ Aged/Parked due to no client response


■Communication:

Spoken English required to translate between Japanese and English.



Multiple Countries (Posting Locations)
Japan
Multiple States (Posting Locations)
Kanagawa
Multiple Cities (Posting Locations)
Yokohama-shi - Kanagawa - Japan