General Information

Req #
WD00028494
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, April 25, 2022
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

  • Drive region overall performance (Customer Experience, Cost, KPI)
  • Drive region BMS – Annul Operating Plan, MBR, Region local BMS
  • Analyze Services delivery KPI, drive KPI's performance
  • Support region leader's interlock with Region GM or Country GM; Region Upsell team
  • Implement region segment management system
  • Analyze region operational cost performance, improve region cost efficiency
  • Co-work with Field Force, Part Supply Chain, Contact Center & cross function teams to ensure region overall performance is on track
  • Report-alert region on "aged open order" to meet End to End Cycle Time target, CX mgmt.
  • Core team member of AP services ops who drives consistent practice across AP regions
  • Support local project analysis and implementation
  • Ops advisor to region local team (data flow, financial flow etc... )
  • Ad hoc support to region local team (Region / Country Service Delivery Manager Upsell team...

* BANGALORE - Karnataka - India