General Information

Req #
WD00035800
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, July 25, 2022
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

India Services Support Leader – Job Description

This India Services Support Leader position will manage India day to day Services Delivery of all Lenovo products. Deliver high quality service to our customers, drive operational efficiency, build services delivery capability to support Sales growth in India market. This position reports to Asia Pacific Services Support Leader and is strongly aligned to India General Manager, India Leadership Team, Asia Pacific Services Support leadership team. This is a senior-leadership role for someone who has strong Services Delivery Management experience, Strategic-Thinking, People management and communication skills.

Responsibility:

  • Close collaboration with India Sales team to grow business topline through enhancing customer experience, improving services quality and building services branding in the market.
  • Strategic thinking and planning to enhance India Services Support capability and take care of India market needs on Services.
  • Drive operational efficiency and cost effectiveness through effective BMS (business management system) and bold thinking & actions.
  • Optimize services network and ensure the efficiency across the whole network, that is including Services Supply Chain, Customer Engagement Center and Field Services Delivery.
  • Partner with Asia Pacific Leadership team to implement Global and AP strategy in India.
  • Explore add-value initiatives to grow Services revenue.
  • Value customers' feedback, improve customer satisfaction and manage customer escalations in an efficient way.
  • Lead and coach India Services Support Org to be motivated, innovated, and able to adopt changes quickly.
  •  
  • Highly motivated Senior Management person
  • Strong strategic thinking, problem solving and driving abilities
  • Strong management skills
  • Demonstrated services delivery knowledge and overall business insight
  • Growth mindset to be entrepreneurial, innovative and willing to take risk
  • Customer advocate mindset

Basic Requirements:

Preferred Requirements:

  • Master’s degree
  • Experience in Senior management positions
  • Experience in leading larger teams of Services professionals
  • Superior communications skills, both verbal and written, as well as refined presentation skills with the ability to present to a leadership team
  • Team player attitude with the ability to work proactively & autonomously

* BANGALORE - Karnataka - India