General Information

Req #
WD00073002
Career area:
Sales
Country/Region:
Malaysia
State:
Selangor
City:
Petaling Jaya
Date:
Thursday, October 10, 2024
Working time:
Full-time
Additional Locations: 
* Malaysia - Selangor - Petaling Jaya

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We are seeking an ISR Team Lead, responsible for managing the ISR ANZ team at Lenovo Malaysia.


Job Responsibility:

  • Drive Sales Performance: Lead the ISR team to meet and exceed sales targets, ensuring strong performance across both topline and bottom-line metrics.
  • Team Coaching & Development: Provide guidance and coaching to ISRs, assisting in their professional growth, and supporting them in handling escalations and complex customer interactions.
  • Operational Efficiency: Oversee daily sales operations, ensuring customer requests and inquiries are handled promptly. Drive productivity by monitoring outbound call KPIs and minimizing errors, such as missed opportunities and inaccuracies.
  • Profit Levers & Initiative Execution: Implement initiatives to drive profit through programs, accessories, and services for IDG, ISG, and SSG offerings.
  • Data-Driven Performance Management: Leverage data analytics to track and assess ISR performance, identify trends, and implement strategies for improvement. Utilize insights to make informed decisions on team and individual productivity.
  • Cross-functional Collaboration: Collaborate with backend stakeholders to resolve operational challenges and continuously improve processes that enhance sales outcomes.
  • Mentorship & Team Engagement: Foster a motivated and engaged team environment, mentoring new ISRs to ensure they are onboarded effectively and meet performance expectations within stipulated timelines.
  • Campaign Management: Lead the execution of sales campaigns and programs aimed at boosting team performance and achieving sales goals.
  • Performance Management: Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of continuous improvement and accountability.
  • Sales Pipeline Optimization: Manage the sales pipeline, ensuring timely and effective follow-up on leads to maximize conversions.
  • Cultural Leadership: Foster a positive, high-performance team culture that drives collaboration, innovation, and success.

Job Requirements:

  • Bachelor degree with experience in a business-related field, information technology or similar subjects (preferred but not a must).
  • Advanced skills in MS-Office, Outlook and Customer Relationship Software.
  • A strong personality with the desire to reach high performance goals.
  • Proven experience in sales, preferably in technology or IT industry.
  • Strong understanding of Lenovo products, services, and solutions.

Additional Locations: 
* Malaysia - Selangor - Petaling Jaya
* Malaysia
* Malaysia - Selangor
* Malaysia - Selangor - Petaling Jaya
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