General Information

Req #
Career area:
Thursday, August 12, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

As part of Inside Sales Representative team for our growing eCommerce business, you will sell Lenovo products, services, and solutions to end user clients (Consumer and Small Business Customer) through inbound phone calls and chats. You will be responsible for closing opportunities, selling the benefits of the full catalog of Lenovo products and selling against the competition. 

You will champion the innovative power of our products by driving sales with customers to achieve revenue and profitability objectives. You will configure, price, and quote sales solutions as well as provide, proactive follow-up and product information via the telephone. You understand Lenovo’s portfolio of award-winning products and will develop strategies to help new and existing customers find and implement the best solutions. 

Being a part of the local eCommerce team, in the role of Inside Sales Representative eCommerce, your key responsibilities will be to : 

- Close incoming sales opportunities to ensure that short term goals, objects and quotas are met 
- Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs. 
- Follow up on leads generated from the Customer Service Team or other departments. 
- Provide an excellent customer experience from the initial call to final sale closure. 
- Ability to identify opportunities to up and cross sell products as per customers’ requirements. 
- Complete call logs and reports where required. 
- Ensure that products, services and solutions recommended to clients will fulfill their needs. 
- Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily & monthly targets. Liaise effectively with other internal departments and external businesses in a professional manner as required. 
- Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required. 
- Maintain product knowledge by attending training workshops, and keeping up to date on product material. 

Position Requirements: 

- At least one year of experience in a Sales Support or similar role, preferably in IT sector 
- Fluent Swedish, Finish, Norwegian plus business English 
- Excellent communication skills (spoken & written) 
- Entrepreneurial mind, highly persuasive and highly motivated to close sales 

What Lenovo can offer You: 

- An open and stimulating environment within one of the most forward-thinking IT companies 
- Opportunities for career development & growth 
- Access to trainings for personal development 
- An international team with a high focus on Gender Diversity 
- Attractive compensation package and Performance based rewards 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.