Lenovo

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

・CUSTOMERS in everything we do

・Global TEAM players guided by integrity and TRUST

・ENTREPRENEURS committed to driving change

・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.

To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare

◇Position Description◇

■About Organization

This position is responsible for inside sales execution utilizing multiple approaches like telephone, email to contribute to maximize Lenovo Japan Commercial Business revenue and profit. Inside sales play an important role to capture customer needs, generate demand and close deals with effective approaches which Face to Face sales won’t be able to cover.

And we will also collaborate with Lenovo co-workers outside of Japan to implement activities to increase business.

-Report to : Japan Global Account Business ISR Manager

-Number of Peers : 8

■Roles and responsibilities

1.Opportunity Identification/Customer Relationship Building

-Sales prospecting and outbound/inbound calling 

-Initiate and drive marketing campaigns

-Understand/Evaluate customer needs

-Identify customer decision-making process 

-Develop relationships with decision makers/influencers

-Develop customer loyalty

-Develop relationships with key business partners 

-Create marketing materials

2.Products/solution proposal - Deal Closing

-Understand Lenovo’s and competitors’ strategy, products and its configurations 

-Differentiate Lenovo products

-Prepare/Develop product proposals and proposal activities

-Deliver value proposition and up sell

-Engage management for escalations

-Manage contract closure

-Engage technical resource if needed

3.Business Management

-Understand IT Tool and continuous update of customer database on D365 tool  

-Manage contract closure 

4.Pre-Sale and Sale Order Management

-Ensure order placement and Investigate order issues, such as credit holds, credit line issues, A/P issues, and invalid part numbers  

-Identify resolution and engage proper resource 

5.Post Sale Order Management

-Work with Accounts Payable contact on past due A/R 　

-Manage product transitions/substitutions  

-Manage/Retain relations with customer

6.Activities for Lenovo Global Accounts

-Catalog update (rebid, change request, add new products, drop old products, etc.)

-Maintain the product and price on the customers' purchasing catalogue system

-Send announcement & approval to the local sales team

■Key Interaction with:

-Face to Face sales

-Operations

-Marketing

-Finance

-Supply and Demand

◇Requirements◇

■Must Have – essential

【Experience】

-3+ years of experience in Inside Sales in PC or IT industry

-Up to around 15 years of work experience

【Skill, Competency】

-High ability and passion to achieve sales target

-High communication skills

-Speed (Daily reporting and actions)

-Business level English (TOEIC 750pts+)

■Good to have - desirable

【Experience】

-Experience in managing outsource staff