Lenovo

We are looking for Sales Support Representative to support our customers and sales team for Benelux region in their day to day agenda and back office tasks. Due to cooperation with various cultures we are looking for an open-minded, proactive person who is willing to take ownership and contribute to main goal which is increasing customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions.

The job consists of 2 elements:

1. Sales Support

Support provided to our Internal Sales Reps and face to face Reps with back-office tasks related to opportunity to contract management, creation of system configurations based on our product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps. Your responsibilities will include:

• Submission of part number change requests
• Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
• Interlocking with the pricing team to align on profitability
• Ensure the customer is able to place order against valid contract
• Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
• Onboarding of new tasks & tools to help to increase sales facing time
• Define efficiencies in our processes and tools and implement them

2. Business Partner/End Customer Support

Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.

The support requires:

• Consistent interaction (via email, call) and professional communication with external and internal customers
• Proactive customer approach striving the best possible CX
• Identification and understanding of customer needs
• E2E process with ability to focus on priorities- orders, tenders, error handling
• Work with solutions teams to ensure opportunity can be created and order submitted by customer
• Aid revenue flow by solving any potential issues that could impact ordering process on customer side.

You'll bring:

• Minimum 1-3 year working experience in similar position and/or proven track of succeeding in the role
• Good communication skills
• Customer facing skills, both by phone and e-mail
• Customer Satisfaction and Customer Escalation Management
• Ability to work independently
• Fluent English (spoken and written)
• Ability to work with various software packages (MS Office) – Advanced
• Experience with Sales processes and back office administration- nice to have