General Information

Req #
Career area:
United States of America
North Carolina
Thursday, June 2, 2022
Working time:
Additional Locations: 
* Chatswood - New South Wales - Australia
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

The Sales Support Specialist is a critical support function for the Lenovo Global Financial Services (LGFS) Sales Team with a primary focus on ensuring efficient sales cycles and high levels of customer satisfaction. They are commercially astute and can act as a trusted advisor (or source of information) to the LGFS sales team on how to how to structure aspects of a deal.

There are four main roles that the LGFS Sales Support Specialist engages in supporting: 

1) their designated LGFS geo sales team in driving sales 

a. working with the sales team to understand customer requirements and preparing structures (with SME support) that meet those requirements. This may involve global deals, sale and leaseback transactions, flex or other structured lease transactions 

b. pulling together quotes and assisting in preparation of customer proposals 

c. supporting or driving as required the execution of contracts and/or agreements with the customer 

d. supporting the sales team in pipeline maintenance via timely and accurate data 

2) transitioning new customers originated by your sales team into BAU 

a. For MSA transactions working with the Services Transition Team 

b. For MLA transactions working with the LGFS Lease admin team 

3) problem-solving for any LGFS related customer satisfaction issues 

a. Working with the customer and internal teams to diagnose the issue 

b. Working with the customer and internal teams to remediate the issue 

c. Working with internal teams to ensure that issues are remediated such that the issue does not reoccur 

4) the execution of sales enablement processes, training and collateral as required

Basic Qualifications:

Ability to liaise with a range of stakeholders to facilitate outcomes in a diverse organization 

· Experience in an equipment Leasing business and knowledge of key concepts 

· Strong excel skills and an ability to form opinions on commercial outcomes based on analysis of data 

· Proven track record in support of a leasing or ‘aaS’ sales process for large clients 

Preferred Qualifications: 

· Internal Lenovo experience with organizational systems and processes 

· Experience in business process design and mapping

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Chatswood - New South Wales - Australia, * Morrisville - North Carolina - United States of America