General Information

Req #
WD00065540
Career area:
Human Resources
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, June 14, 2024
Working time:
Full-time
Additional Locations
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub

Description and Requirements

  • LMS specialist responsibility
    • Create and maintain all LMS element functionality including content integrations and creation, creating classes, curricula, building assignments, notifications, researching databases for information and uploading content.
    • Creates, maintains, and updates configuration of learning content in the system
    • Shares responsibility for testing learning object functionality in the LMS
    • Inputs data and performs quality control of data input by other training staff
    • Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support and enhancing the LMS user experience
    • Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email via the Functional Help Email Box, and telephone communication (2nd line support)
    • Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary
    • Update the LMS User Homepage monthly to ensure regular return traffic & implement strategies to increase interest in the content being promoted
  • Other Administrators
    • Approve requests for new department administrators, Assign Admin Training
    • Review admin exercises in Sandbox prior to granting full access in production
    • Lead quarterly Admin calls to build the community, increase self-sufficiency and drive standardization
    • Review catalog items and request corrections for content loaded by admins
    • Review open live events and work with admins to close on a monthly basis
  • Technology
    • Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management.
    • Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
    • Escalate issues to Saba support on behalf of admins, G@L team
    • Develop and ensure standardized LMS operational processes, procedures, guidelines, and documentation are in line with Global Learning Center plan and governance.
  • Administration - general
    • Via Smartsheet: Review and complete requests from non-admins such as reports, LMS catalog entries, questions, and assignments
    • Via email/Teams: NA New Hire assignments, non-Dovetail support requests, non-Smartsheet LMS action requests
    • Workspace requests – review how to create a workspace with requesting team and provide consultation support if needed
  • Help Desk tickets
    • Respond to escalated help desk tickets
    • Answer questions from HR Support
    • Brief HR Support for new G@L initiative
  • Data Structure & Management
    • Approve user logins as needed and assign user permissions and roles.
    • Create and manage user organizational unit structures including the creation of user groups.
    • Manage inbound and outbound user data feed between Workday, CORNERSTONE SBX and Skillsoft Percipio.
  • Reporting and Analytics
    • Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports.
    • Maintain accurate data and records and analyze reporting data; recommend direction to Learning team, HR Partners & internal clients.
    • Recognizes trends and provides feedback plus recommendations to training management
    • Create and validate reports for audit requests, as required
  • Specialized Projects
    • Supports Cornerstone SBX projects, enhancements, and system upgrades
    • Be familiar with and able to support system integrations, bulk data import/export operations, custom reports, etc. Solutions might also require functional workarounds within the system – so a deep functional knowledge of LMS features is expected
    • Leads the configuration and testing of system enhancements
    • Validates and implements system upgrades
  • Training
    • Delivers LMS training to appropriate audiences; evangelizes the content library & LMS capabilities to Business groups to increase utilization
    • Writes desk procedures and quality work instructions
    • Facilitates training sessions regarding LMS processes, as needed
  • Vendor Management:
    • Provides guidance and recommendations for decisions and/or problem resolution related to LMS
    • Review all information on Saba Community regarding upcoming release
    • Prepare any UAT and turn on BETA options in Sandbox
    • Communicate to stakeholders

Position Requirements:

Basic Requirements:
* 3+ years of Learning Management Systems administration experience is required
* Experience with Excel, Word, PowerPoint and Teams is required

Preferred Qualifications:
* Aptitude to learn software and applications (we are seeking a candidate who has an aptitude for learning and understanding technology)
* Detailed oriented with analytical thinking ability
* Superior organizational skills
* Ability to work independently and in a global team setting, while managing competing priorities
* Demonstrates excellent people skills for working with both technical staff, executives, and end users
* Saba LMS is preferred
* Bachelor's degree in Education Technology, Education Administration, Instructional Design, or a related field is preferred
* Experience with Smartsheet is preferred
* Knowledge of design software and editing tools (e.g. Articulate, Camtasia, Captivate) is preferred
* Some knowledge of HTML, SharePoint, JavaScript is also beneficial

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville