Lenovo

Provide first-line technical support to end-users, assisting with IT-related issues and ensuring smooth operation of systems and services. Your responsibilities include troubleshooting hardware, software, and network problems, logging and tracking incidents, and escalating complex issues to senior team members when necessary. You will also assist with user account management, password resets, and basic system maintenance. Strong communication skills, a customer-focused attitude, and a willingness to learn are essential for success in this role.

You will:

Provide first-level technical support via phone, email, or chat.

Troubleshoot and resolve basic IT issues related to hardware, software, and network systems.

Log and track incidents using a ticketing system.

Escalate unresolved issues to senior support staff.

Assist with user account setup, password resets, and access management.

Maintain documentation and knowledge base articles.

Ensure timely resolution of user requests in line with SLAs.

Support Hong Kong clients

You bring:

Basic understanding of IT systems, hardware, and software.

Strong problem-solving and communication skills.

Customer service-oriented with a positive attitude.

Ability to work in a team and learn quickly.

Familiarity with ticketing systems is a plus.

IT certifications (e.g., CompTIA A+, ITIL) are advantageous but not required.

Good command of English and Cantonese for Hong Kong market

#LPS