General Information

Req #
Career area:
Data Management and Analytics
Bratislavský kraj
Additional locations:
AR - Buenos Aires
Monday, September 13, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Focused on a bold vision to deliver smarter technology for all, Lenovo is developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!

Who You’ll Work With:

At Lenovo, we manufacture one of the world’s widest portfolios of connected products, including PCs (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones and workstations as well as augmented and virtual reality (Mirage, ThinkReality) and smart home/office solutions.  We are also building an innovative portfolio of software and services which are changing the industry.  Lenovo is creating the capacity and computing power for the connections that are changing business and society.

About Our Team

Do you like working with Data Analytics?

The Contact Center of Excellence (CCoE) team within the COO Organization is looking to hire a Reporting Analyst to work closely with business functional teams to deliver contact center related insights and data intelligence that will scale with our rapidly growing business to drive business decisions, improve customer experience, and increase overall operational efficiency.

As a key member of the CoE team, you will be at the center of the action and have an immediate impact on projects that are highly strategic and highly visible to Senior Leadership. In this role, you will work with related teams together to deliver data analytics projects, and advanced analytics to help derive insights and value as it relates to Contact center operations across the Globe.

What You'll Do:

  • Assess current reporting capabilities – performance metrics and dashboards
  • Work with GPO (Global Process Owner) to harmonize on common KPIs
  • Implement harmonized reporting across the various Contact Centers.
  • Provides analytical support for special projects related to Contact Center of Excellence
  • Communicates with management and operations team to ensure compliance with company standards
  • Devise plans based on data analysis, to contribute to the operational goals of the organization, utilizing strategic planning, problem solving, and analytical skills.
  • Identify root causes to problems and develops measurable solutions to eliminate re-occurrence.

You will report to Executive Director -  WW Sales Operations.

Position Requirements:

Basic Qualifications:

  • Undergraduate degree required
  • 5+ years of relevant reporting and/or analytics experience required
  • Excellent communication (written and verbal) skills
  • Positive, solution focused approach
  • Adaptable and receptive to change
  • Able to work with geographically dispersed teams
  • Demonstrated ability to prioritize requirements and meet deadlines
  • Capable of presenting to senior leadership
  • High energy level, enthusiastic, and eager to do what is necessary to be successful
  • Experience creating and following process documentation completely

Preferred Qualifications:

  • High level of attention to detail
  • Excellent analytical skills to include root cause analysis
  • Ability to communicate effectively to all levels of management and stakeholders
  • Strong numerical literacy and a thorough understanding of contact center/call center related metrics
  • Good interpersonal and negotiation skills in a professional environment
  • Ability to create complex deliverables from general instructions
  • Ability to work on several projects simultaneously
  • Knowledgeable of Sales/Service Contact Center operations a plus

What We Will Offer You:
  • An open and stimulating environment within one of the most forward-thinking IT companies
  • Flat structures and fast decision-making processes
  • A modern and flexible way of working to combine personal and professional life, working from home
  • An international team with a high focus on Gender Diversity
  • Attractive compensation package

Applicable only for Slovakia: Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.