General Information

Req #
WD00017489
Career area:
Hardware Engineering
Country/Region:
Taiwan
State:
Taipei City
City:
Taipei
Date:
Wednesday, December 22, 2021
Working time:
Full-time
Additional Locations: 
* Taipei - Taipei City - Taiwan
* 深圳(Shenzhen) - Guangdong - China

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements


Lenovo XClarity Administrator (LXCA) is a centralized, resource-management solution that simplifies infrastructure management, speeds responses, and enhances the availability of Lenovo server systems and solutions. It runs as a virtual appliance that automates discovery, inventory, tracking, monitoring, and provisioning for server, network, and storage hardware in a secure environment.

For this role we are looking for an experienced engineer to support the Level 2 service cases related to Lenovo Xclarity Administrator (LXCA). Primary responsibilities are to manage the customer cases workload and report LXCA critical cases to team lead and upper management team on a regular basis.

Responsibilities include below:

  • Provides technical expertise to the field on problem determination/isolation, then provides action plans to resolve client issues.
  • Serves as technical interface between Level 1 Support and LXCA Development teams (Level 3 Development and LXCA Software Development).
  • Develop and contributes to internal and external knowledge base articles.
  • The support scope is from pre-product introduction, GA release to product end of life. Participates in pre-product activities, taking technical positions for defect deferrals when required.
  • Participates with Software Development in the design phase to incorporate product support, quality control, and client care.
  • Interfaces with client teams and customers to explain technical solutions and maintain customer satisfaction.
  • Participates to case review regular meetings.
  • Works with virtual team and management.

Requirements: 

  1. Bachelor's Degree in Engineering or Software.
  2. 3-5 years of direct experience in product engineering support, IT dept, server services, datacenter administrator, or customer service experience.
  3. Strong software skills in below areas: Linux bash scripting, Database, SQL, Operating Systems knowledge, MS Office, POSTMAN, MS PowerShell etc.
  4. Good spoken/written English skills
  5. Experience in working with x86 server hardware (e.g. SNMP, IPMI, Redfish API, CIM) and networking experience (e.g. TCP, SSL, HTTP, SSH) would be a plus

* Taipei - Taipei City - Taiwan, * 深圳(Shenzhen) - Guangdong - China