Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Client Experience

• Must be able to interact with the Client (Customer) as and when necessary
• Must be able to answer the queries based on the preparedness from the contract
• Must on the top of all the issues with the Customer environment

Account Management

• Must be on the top of account particulars
• Must be able keep a track of the lifecycle of the deployed devices
• Must have good experience & knowledge in Invoicing the customers
• Must have good experience in settling payouts to suppliers and partners
• Must be well versed in Purchase Order administration

Service Management & Productivity Improvement

• Must have a thorough knowledge of Account Operations
• Must be able to manage the incidents and requests for the Customers
• Must Liaise with Premier Support services and Technical Account Managers to resolve the customer issues at priority
• Manage Customer escalations
• Prepare documentation to Track SLA and any other required reporting
• Ensure Customer Satisfaction at all times.
• Provides technical feedback on process issues to improve overall service delivery
• Good knowledge of Excel (i.e., standard functions – aggregation, pivots, look ups, etc.)
• High level of comfort with large sets of data and attend to detail and passion for accuracy
• Problem-solver, with analytic thinking to apply root cause analysis
• Prioritize multiple work assignments and meet deadlines.
• Knowledge of Microsoft and/or Google Suite
• Good listening and collaboration skills Able to work collaboratively & effectively with all lateral teams.
• Should be comfortable working in a fast-paced environment and be able to adhere to policies and procedures while using sound judgment to solve problems.
• Should display a positive attitude and strong work ethic at all time
• Customer ITS teams, SecOps teams, Vendor Support
• WW and Local Business Operation Team.

• KPI’s will be determined with manager and may include

• Timely reporting/updates in ITSM toolsets
• Customer satisfaction scores.
• 2-3 years project coordination experience, ideally in services environment 
• Fluent in English
• Experience with ticketing tools (preferably ServiceNow)

• Skilled in Excel/ Reporting

• Persistent, detail oriented, able to multitask

• Mix of Services to Technical – 80:20
• Must have attitude towards learning and implementing newer things often.