General Information

Req #
WD00060379
Career area:
Hardware Engineering
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Tuesday, January 23, 2024
Working time:
Full-time
Additional Locations
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub. 

Description and Requirements

Lenovo’s Customer Quality Management team is currently seeking a Product Engineer for Monitor and Display devices. In this position, you will be performing failure analysis on customer defects, issue resolution, and implementing future product improvements. 
 
Responsibilities: 

  • Perform preliminary failure analysis on product defect and field claims 
  • Drive defect resolution and perform lessons learned with product owners in cooperation with Product Quality Managers 
  • Perform onsite customer investigation as needed 
  • Provide professional feedback on the status of ongoing investigations to internal and external customers and stakeholders 
  • Communicate positively to aid in driving problem solutions and future product improvements 
  • Serve as the voice of the customer and acceptance of field solutions 
  • Evaluate special quality requests from Geo/Service/Sales with a cross-function team 
 

Basic Requirements: 

  • Bachelor’s degree or above in Electrical Engineering, Mechanical Engineering, or related field 
  • 3+ years of Quality or Customer Service Management experience  
 

Preferred Requirements: 

  • Familiar with Monitor/TV/LCD technology key points of quality control (LCD/monitor/TV factory quality management experience is preferred) 
  • English language skills are required (Chinese language skills also preferred) 
  • Experience with laboratory equipment like oscilloscope, multi-meter, USB-C analyzer, etc. 
  • Strong analytical, problem-solving, and strategic thinking abilities 
  • Strong verbal and written communication with strong attention to detail  
  • Strong organization, coordination, and project management skills with a strong sense of ownership 
  • Flexibility to work some evening hours 
  • Ability to travel both domestically and internationally as needed 
  • Team player attitude with the ability to work proactively & autonomously 
  • Ability to work in cross-functional and multi-cultural environments 
  • Good with Microsoft Excel, Word, PowerPoint, and Office 365 software 


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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville