General Information

Req #
WD00013555
Career area:
Sales Support
Country/Region:
Japan
State:
Tokyo
City:
Chiyoda-Ku
Date:
Friday, October 15, 2021
Working time:
Full-time
Additional Locations: 
* Chiyoda-Ku - Tokyo - Japan

Why Work at Lenovo

Position Description:
Technical Account Manager is responsible for establishing and maintaining a delivery governance at both operational and management level. This job maintains relationships with customer and understand + alignment their object with Motorola’s goal. This role is expected to assist the customer in understanding the value that Motorola represent and accurately articulate the requirement from the customer. The position will be responsible for providing customers with the guidance and support needed throughout the product life cycle to ensure the successful launch of Motorola’s phones.

Key responsibilities:
- Understand customer business pain-points and requirements that are established to meet their respective business objectives.
- Travel is expected in various parts of Japan during product launches to represent Motorola in a professional and ethical manger.
- Work with Motorola sales team to extend our sales efforts in the accounts
- Provide strategic input to Motorola regarding the industry or application technology trend in order to enhance the partnership with the customers.
- Track and feedback project details, design-in and qualifications plans based on the in-country competitive land-scape, process technology and qualification status.
 
Key responsibilities:
- Understand customer business pain-points and requirements that are established to meet their respective business objectives.
- Travel is expected in various parts of Japan during product launches to represent Motorola in a professional and ethical manger.
- Work with Motorola sales team to extend our sales efforts in the accounts
- Provide strategic input to Motorola regarding the industry or application technology trend in order to enhance the partnership with the customers.
- Track and feedback project details, design-in and qualifications plans based on the in-country competitive land-scape, process technology and qualification status.

Description and Requirements

Reporting into the Head of Operations, the role of Technical Account Manager is key in establishing and maintaining a delivery governance at both operational and management level. This job maintains relationships with the MVNO retail customer and understands + aligns their requirements with Motorola’s goal. This role is expected to assist the customer in understanding the value that Motorola represent and accurately articulate the requirement from the customer. The position will be responsible for providing customers with the guidance and support needed throughout the product life cycle to ensure the successful launch of Motorola’s phones.

Key Responsibilities:

. Develop test cases and execute local field testing for retail and carrier channels

. Prioritisation and coordination of all field test activities for sw load, specific areas of test, and approvals . Develop lab entry checklist review and compliance

. Maintain local database and compliance folders

. Sanity Checking / FIT and TAM Validation

. Type approval submission and regulatory requirements

. Upgrades, MR and SMR strategy, submission and prioritisation

. Pre and post launch technical support

. Technical Change Request reviews, prioritisation and driving of resolution

. Management of 3rd party test houses . - contracts, outsourcing, payment, testing, issues raised

. Management of SW and HW approval through retail IOT testing process to achieve technical acceptance (TA)

. Customer CR (software and hardware issues) management, feedback and prioritisation

. Pre-lab testing coordination and LE requirements - PTCRB/GCF, CV, Submit MMS and browser User Agent, IMEI list, TAC and other

. Customer executive technical escalations and support


Qualifications:
Degree in Telecommunications or Equivalent

Prior
Minimum 5 years’ experience in telecommunications or network engineering

Other Requirements
Fluent in verbal and written skills in English and Japanese

* Chiyoda-Ku - Tokyo - Japan