General Information

Req #
Career area:
Capital Federal
Tuesday, May 2, 2023
Working time:
Additional Locations
* Argentina - Capital Federal - CABA

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Key Responsibilities:

• Serve as the primary point of contact for ISG hardware, software, and overall problem resolution.

• End-to-end case management.

• Engineer will provide live call center technical support using multiple systems, including phone, chat and eTicketing.

• Engineer will interface and collaborate with peer Geo Level 1 agents, Level 3 OEM agents, and hardware and software development teams.

• Ownership of all software, hypervisor, configuration, infrastructure, and usability issues

• Resolve complex, collaborative calls working with Level 3 teams and Hardware/Software development teams, as well as hardware problem determination and hardware services delivery providers

• Ensure customer incident resolution at industry leading incident closure rates

• Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution

• Accurately diagnose problem severity levels and prioritize call loads appropriately

• Recreate customer issues when needed using logs, system management tools, and industry standard problem resolution tools and protocols

• Generate accurate, high quality trouble ticket, incident documentation, and knowledge base updates, as well as other customer and problem documentation as required


• 2+ years of direct contact center experience in similar Intel and AMD based hardware environments

• Prior experience as a Level 1-2 contact center agent

• Experience troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between component and the data flow

Shift assignment plus weekend and holiday coverage may be required

Additional / Preferred Skills:

English advanced mandatory: 100% bilingual 

• Network troubleshooting experience

• Technical knowledge of VMware, Microsoft, Red Hat and SUSE operating systems

• Microsoft: MCSA and MCSE certifications (server operating systems, infrastructure, and cloud)

• VMware: VCP6-DCV, VCIX6-DCV strongly preferred

• Red Hat: RHCSA, RHCE, RHCA (Datacenter, Cloud)

• SUSE: SCA, SCE, CLP, Rancher

• Nutanix: NCA, NCP-MCI, NCM-MCI,

• NetApp: NCDA, NCIE

• Containers:  Rancher, Kubernetes, Docker, Tanzu

• Hyperconverged Technologies:  Nutanix, Azure, VSAN, etc.

We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.

Additional Locations
* Argentina - Capital Federal - CABA
* Argentina
* Argentina - Capital Federal
* Argentina - Capital Federal - CABA