Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Lenovo is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Lenovo’s fundamental belief is that life rewards those who Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way. We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution. 

Lenovo is seeking a talented Level 2 Technical Lead for Premier NA Service and Support. The position requires strong PC technical skills, strong software, and operating system deployment technology skills. The ability to effectively identify and troubleshoot technical issues while urgently resolving customer technical concerns. Sharing best practices with TSS problem determination skills and communication.

Job Responsibilities: 

• Support the TSS Floors with managing, tracking, and resolving customer software and hardware related technical issues with adherence to customer satisfaction and resolution metrics.
• Support the telephony queue during peak times with expectations of weekend shifts and additional 2nd shift hours Mon. - Fri. to be determined
• Work directly with Lenovo customers, sales, customer relations, and Premier TSS
• Provide premier level technical support to end users
• Identify and troubleshoot both hardware and software issues in an efficient and accurate manner  

Basic Requirements:

• Degree in Electrical/Computer Engineering, or equivalent experience 
• 3-5 years’ experience in Hardware support / testing o Desktop, Laptop, Tablet,
• 3 years Software support / testing o Linux, Windows OS support/deployment
• 3 years Call Center experience

Preferred Requirements:

• A+ certification
• Software problem determination skills
• SCCM / Deployment technologies experience
• Client networking hardware support experience 
• Strong written and verbal communication skills.
• Solid background in mobile / notebook / tablet / workstation / desktop computing