General Information

Req #
WD00034168
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, September 29, 2022
Working time:
Full-time
Additional Locations
Bangalore - Karnātaka - India
BANGALORE - Karnātaka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

  • L2 level BAU and incident support on Network technologies (Switching, Routing, Firewall, WLAN, WAN, SDWAN, SDN, etc.)
  • Provide escalation support to L1 team.
  • Technical transition of Networking and Security technologies for new FMS customers.
  • Prepare the technical SOPs for Networking and Security domain for managed services and implementation services.
  • Escalating and getting solution from L3 / OEM Support Team
  • Implementation and troubleshooting of complex Networking and Security environment
  • Implement and troubleshoot hardware & Software issues in Networking and Security domain.
  • OS upgrade & patching
  • Task Automation using Scripts
  • Plan and execute activities from pre to post. Create POA with all required details.
  • Implementation & Troubleshooting of Networking and Security environments
  • Network hardening & Performance tuning
  • Keeping up to date with technology trends and developments.
  • Work closely with service delivery team and ensure the agreed KPIs with customers are met.
  • Support L3 team to prepare the RCAs on time for all P1 tickets, critical issues and on need basis.
  • Work closely with L3 team to identify risks and form contingency plans.
  • Always ensure customer satisfaction
  • Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required.

TO BE DELETED - Multiple Cities (OLD)
* BANGALORE - Karnataka - India
Multiple Countries (Posting Locations)
India
Multiple States (Posting Locations)
Karnātaka
Multiple Cities (Posting Locations)
Bangalore - Karnātaka - India, BANGALORE - Karnātaka - India