Lenovo

ISG (Infrastructure Solutions Group) – Lenovo's Infrastructure Solutions Group is innovating the future-defined data center, today. From the simplest to the most complex IT environments for all types of workloads, our servers, storage, networking and solutions help maximize the potential of data centers.

We are seeking an Sr Inside Sales Representative to join our North America Services Infrastructure Solutions Group Sales team, focused on accelerating growth in our warranty renewals business. This individual will join an engaging, energetic, and entrepreneurial team focused on a key part of our services business. The ideal sales representative will be assertive, goal-oriented, articulate, and possess sound phone and customer-facing skills.

The ideal candidate is responsible for demonstrating the value and benefits of Lenovo’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on the specific segment, this could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell, and expansion).

This individual is responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. The candidate is responsible for effectively articulating the value of products or services to customers, with the intent of selling products/services or renewing existing contracts.

Responsibilities:

• Achieve your revenue-based quota by selling renewals/products/services, and may offer upsell opportunities when applicable.
• Work within dedicated territory/segment.
• Provide accurate weekly/ monthly/ quarterly sales forecast.
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements.
• Initiate steps as needed to address customer concerns/roadblocks prohibiting satisfaction.
• Manage external competitive pressures and effectively handle objections to retain customers or win new customers.
• Manage a high volume of customer contacts through phone and email each day – the majority of communication is outbound.
• Ensure a high level of professionalism during all interactions with customers and prospects.
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
• Collaborate with cross-functional teams and management to optimize sales processes, and systems and achieve a superior customer experience.
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.
• Other duties, as assigned and necessary

Basic Requirements:

• 5+ years of professional inside or outside sales experience in a technology field or IT Industry with a bachelor's degree or above OR 7+ years of professional inside or outside sales experience in a technology field or IT Industry with no advanced degree.
• Ability to travel: Once a month travel in the territory.

Preferred Requirements:

• Bachelor's degree or equivalent experience.
• Ability to plan strategically and improve profitability.
• Must have experience in a quota-carrying sales position.
• Strong organizational and planning skills are required.
• Must have the ability to penetrate, acquire and transition opportunities.
• Customer-facing experience, ability to drive C-Level meetings and discussions.
• Excellent verbal/written communication skills are required.
• Self-confident and assertive.
• Thought leadership - creates and executes new ideas and projects to implement within the inside organization.
• Shifts will be time zoned based on varied start/end dates to support standard business hours in the US.