General Information

Req #
WD00028302
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Wednesday, May 18, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

The NA Services Transformation Lead will serve as a “trusted advisor,” and is the primary business point of contact to the business transformation team, IT managers, and developers. This role will be the liaison between the NA upsell business team and the digital transformation team, participating in business decisions, priorities, and relevant project/initiative information and proactively sharing knowledge of technology risks and opportunities. This helps create a competitive advantage for the Services business and increases efficiency and effectiveness as we work to enable our internal and external partners to sell and deliver our services.

Activities

  • Manage and oversee the design and development of new software tools, propose systems enhancements, and deploy new technology solutions into the North America Services and Software organization.
  • Collaborate cross-functionally with business users, project managers, IT professionals, and digital transformation teams to develop and deliver impactful leading-edge business technology solutions.
  • Own, drive and participate in various aspects of project management to ensure successful project execution and delivery to derive identified business value returns.
  • Assist with blueprinting and design sessions to gather functional requirements and define new business processes to be implemented.
  • Coordinate change management to transition from existing legacy systems and processes, translating to IT Organizational Process changes, system testing, end-user communication and training.

Basic Qualifications

  • Degree in Computer Science, Technologies, Business Management or similar.
  • 3-5 years of experience in application release processes within the Agile methodology, as well as knowledge of SAP or other enterprise solution package tool experience, are anticipated for this position.
  • Organizational Change Management impact assessment is required

Preferred Qualifications

  • Familiarity within the industry best-practice services solutions is a plus.
  • Excellent communication skills, strong team player skills, and good organizational skills are critical for this role.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America