General Information

Req #
WD00029601
Career area:
Sales Support
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Wednesday, May 4, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Description and Requirements

We are looking for Senior Inside Sales Support Representative with German language to support our sales team in their day-to-day agenda and back-office tasks.

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%).

Your responsibilities will include:

  • Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
  • Onboarding of new tasks & tools to help to increase sales facing time
  • Define efficiencies in our processes and tools and implement them
  • Contract management (creation, validation, maintenance, etc.)
  • Interlock with functional teams (pricing team, logistics, CF, COR team)
  • Interlock with finance regarding approvals and credit note creation for returned goods
  • Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
  • Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
  • Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.


Position Requirements:


• University education
• Minimum 3-5 year working experience in similar position and/or proven track of succeeding in the role
 

Soft skills:

• Strong communication skills

• Passion for IT and Technologies & Good overview about Lenovo product portfolio

• Self-starter, able to work independently as well as part of a collaborative team

• Manage multiple concurrent tasks / projects / priorities

• Ability to quickly grasp complex systems, procedures

• Customer facing skills, both by phone and e-mail

• Customer Satisfaction and Customer Escalation Management

• Identification and understanding of customer needs

• Ability to adapt to cultural differences

• Highly motivated individual with proactive approach, driven for results

• Ability to identify improvement areas and implement changes

• Structured and Stress resistant person


Language Requirements:

• Fluent German (spoken and written)

• Fluent English (spoken and written)

Technical Skills:
• Ability to work with various software packages (MS Office) - Advanced
• Experience with Sales processes and back office administration- nice to have

If your experience looks a bit different from what we’ve identified, but you feel you’d still be the best match for the role, we’d like to hear from you and get to know you better.

Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.