Lenovo

Job Description: We are currently seeking a proactive and hands-on Operations and Account Manager to join our Internet Services team. In this individual contributor role, you will be responsible for managing key accounts and driving the commercialization of partner or in-house services (Apps). You will work closely with technical, product, engineering, QA and reporting under the business team, to ensure the successful implementation and monetization of services.

Key Responsibilities:

• Serve as the primary point of contact for key accounts, fostering strong relationships.
• Collaborate with technical, product, engineering, QA, and business teams, to define project requirements, timelines, and deliverables.
• Drive the commercialization of services by coordinating with internal teams and external partners.
• Develop and implement operational strategies to optimize efficiency and effectiveness.
• Monitor project progress and address any issues or roadblocks that may arise.
• Track and analyze key metrics related to service performance and revenue generation.
• Provide regular updates and reports to stakeholders on project status and account management activities.
• Stay informed about industry trends and best practices to continuously improve operations and account management processes.
• Ability to work flexible hours to accommodate global services, with occasional evening or early morning meetings required.
• Proactive and willing to take initiative, roll up sleeves, and dive into tasks to meet deadlines and drive new initiatives.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field. An engineering degree is preferred but not required.
• Proven experience in account management or operations management, preferably in the internet services industry.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to thrive in a fast-paced and dynamic environment.
• Familiarity with technical concepts and terminology is a plus.
• Proficiency in project management tools and software.
• Proactive attitude and willingness to take ownership of tasks and responsibilities.

If you are a proactive and results-driven individual with a passion for account management and driving commercialization of internet services, and can accommodate flexible working hours to support global services, we encourage you to apply for this exciting opportunity. Join us in shaping the future of Internet Services!