Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Experience & Skills:

• Education: Bachelor’s degree or equivalent in technology is preferred.
• Experience: Minimum of 8+ years of relevant experience in IT Infrastructure Support/implementation – Database platforms (Oracle, MS SQL, MYSQL, DB2, SAP HANA, etc.)  preferably with multiple client’s landscape and technology landscapes (Windows Server, Unix, Linux).
• Experienced in supporting heterogeneous IT environment for large Manage Service and System Integration accounts.
• Experience on DB administration on cloud will be added advantage.
• Experience in mentoring, coaching, and enabling the tech engineers within DB technologies.
• Should have worked in a remote infra support set up – understand nuances of Remote Support.
• Good understanding and experience on database licensing schema
• Good knowledge in DB backup, Restore and Recoveries, Archive and Purge.
• Good understanding on Server & Storage environment
• Knowledge on Oracle Exadata, Golden Gate etc.
• Good understanding of Oracle Cloud Platform & AWS / Azure
• Relevant expert level technical certifications in Database Domain- OCP/OCE, OCM, MCSA/MCSE/Cloud Certification
• Oracle RAC, Oracle performance tuning, Datagaurd certifications are preferable
• Mastery of ITIL (Information Technology Infrastructure Library) principles
• Excellent command over verbal & written English Language
• Experience with various service delivery technical tools
• Good Communication and presentation skills
• Good Team management skills
• Persistent, detail oriented, able to multitask
• Ability to work for large organization in a complex and heterogeneous IT environment
• Ability to work across Geographies and multi-cultural environments.
• Proficiency in working with both physical and virtual teams

Job Deliverables:

• Technical support to L1 & L2 level DBAs {(Oracle 10G, 11G, 12 C, 16C, 18C) / MS SQL / My SQL / DB2 / Mongo DB}
• Handle Technical escalations & crisis Management.
• Lead technical transition of database technologies for new FMS customers.
• Prepare / approve the technical SOPs for data base domain for managed services and implementation services.
• Escalating and getting solution from OEM Support Team
• Design, Implementation and troubleshooting of HA DB environment (RAC / Clustering / Replication).
• Design, implement and troubleshoot Database replication and Dataguard.
• Database migration - (Platform Migration / DB to DB Migration).
• Database upgrade & patching
• Task Automation using Scripts
• Plan and lead activities from pre to post. Create POA with all required details.
• Design, implementation & Troubleshooting of Database Backup and restore - (Using native tools & Backup solutions)
• Design, implementation & Troubleshooting Oracle Enterprise Manager for database monitoring and management
• Database auditing & Performance tuning
• Responsible to mentor the L1/L2 team to build an appropriate support capability in line with the service offerings and customer technology landscape.
• Keeping up to date with technology trends and developments.
• Work closely with service delivery team and ensure the agreed KPIs with customers are met.
• Prepare the RCAs and technical analysis on time for all P1 tickets, critical issues and on need basis.
• Provide feedback on necessary improvements and process re-engineering to Technical Domain Leads.
• Identifying risks and forming contingency plans as soon as possible.
• Providing accurate and regular reports to the management on performance of the Domain Engineers
• Provides technical feedback to L2/L1 DBAs to improve individual performance and overall service delivery.
• Always ensure customer satisfaction