General Information

Req #
WD00016101
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, December 2, 2021
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

  • Initiate, Plan, Execute, Monitor and close the projects for end user computing environment
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Project management skills including execution of tasks, while managing risk and ensuring on time delivery.
  • Leading project planning sessions
  • Coordinating staff and internal resources
  • Managing project progress and adapt work as required
  • Ensuring projects meet deadlines
  • Managing relationships with clients and stakeholders
  • Designing and signing off on contracts
  • Overseeing all incoming and outgoing project documentation
  • Participating in tender process i.e. design, submission and review
  • Designing risk mitigation plan
  • Conducting project review and creating detailed reports for executive staff
  • Optimizing and improving processes and the overall approach where necessary
  • Securing growth opportunities and initiating new projects
  • Managing large and diverse teams
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Taking accountability for project deliverables, meeting customer expectations, and driving future demand
  • Recommending methods of improvement and seeing that actions are implemented on time to drive the project
  • Providing accurate and regular reports to the management on performance
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  • Supervising desktop management teams to facilitate continual improvements in the desktop environment
  • Collaborating with technical design teams to set standards for software, hardware, and security
  • Making sure that anti-virus updates and patches are applied effectively and promptly
  • Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles
  • Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
  • Invoicing the customer and vendor for services delivered
  • Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
  • Ensure customer satisfaction at all times
  • Processing Orders for New devices, re-deploying devices
  • Prepare documentation to record and track project delivery performance
  • Provides technical feedback on process issues to improve overall delivery

Requirements also include:

  • Proficiency in leading both physical and virtual teams
  • Experience in dealing with third-party-provided services
  • Operational ability in a diverse, large-scale environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Mastery of ITIL (Information Technology Infrastructure Library) principles
  • Expertise in people management and leadership
  • Strong organizational skills
  • Capacity to train and guide junior team members
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problem-solving skills
  • Readiness to demonstrate a proactive attitude
  • Excellent verbal and written communication skills
  • Must be self-motivated, work well in a geographically dispersed, collaborative team environment, must exhibit a positive and professional attitude, and pay attention to detail.
  • Hands on Operational Engagement
  • Ability to Drive, Lead, and Follow all at once
  • Strong in people & process management, process-driven and result oriented.
  • Responsible to drive, meet and exceed the agreed KPIs with customers, publishing dashboards, analytics, reducing process gaps, process re-engineering and process quality
  • Support local initiatives to drive performance improvement
  • Provide quality response to all requests from India / AP Service management.
  • Maintain and deliver functional roadmap for assigned portion of the business
  • Analysis root cause for delayed / failed deliverables and drive cross function team for serviceability improvement. 
  • process optimization and efficiency improvement
  • Must possess the initiative and drive to gain a broader knowledge of the ASD deliverables

Experience & Skills

  • Education: Bachelor’s degree or equivalent is preferred.
  • Experience: 10-12 years working experience; 3 -5 Years Project management
  • Excellent command over verbal & written English Language
  • Experience with ticketing tools
  • Skilled in Excel
  • Persistent, detail oriented, able to multitask

* BANGALORE - Karnataka - India