General Information

Req #
WD00034299
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Wednesday, November 2, 2022
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Experience & Skills:

  • Education: Bachelor’s degree or equivalent in technology is preferred.
  • Experience: Minimum of 15+ years of relevant experience in Service Delivery Tools (ITSM, ITAM, Remote Management, NMS, Automation, etc.) Implementation, Configuration, Customisation, Integration, Maintenance, Administration.
  • Minimum 6 years of experience in managing a Tools and Automation team, preferably with multiple technology landscape
  • Demonstrated abilities in setting up and delivering automation frameworks and solutions.
  • Demonstrated experience leading teams in a high-pressure environment
  • Demonstrated experience with IT Service Management (ITSM) process development
  • Experience delivering RPA solutions.
  • Preferred to have ands on experience developing bots in Blue Prism, Automation Anywhere, etc.
  • Experience with DevOps practice
  • Experience with formal change control and defect management disciplines
  • Experience in managing teams in a 24/7 environment
  • Experience in managing vendor relationships and support
  • Demonstrated ability to multi-task and manage multiple initiatives/projects in the execution of daily operations
  • Demonstrated telephone, communications, interpersonal skills, and ability to follow established guidelines, policies, and procedures
  • Advanced knowledge of tools used in monitoring the network including ServiceNow, SolarWinds, PRTG, Everest, Sapphire IMS, Symphony Summit, Automation Anywhere, ManageEngine, BluePrism, etc.
  • Deep knowledge of industry leading automation products capabilities and technical requirements.
  • Ability to teach and coach automation skills to less experienced team members
  • Ability to supervise and motivate others
  • Ability to work with others to resolve problems, handle requests or situations
  • Experienced in supporting heterogeneous IT environment for Large / medium Manage Service accounts.
  • Good understanding of ITIL (Information Technology Infrastructure Library) principles and ITIL Foundation certified.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts
  • Experience in implementing and maintaining Best Practice” (ITIL) technology and processes to ensure high customer satisfaction and good technical outcomes.
  • Experience in coordinating with different teams geographically.
  • Able to adapt to quick requirements change and produce fast solutions.
  • Ability to adhere to policies & procedures.
  • Excellent Conflict Management skills
  • Excellent Analytical and Problem-solving skills
  • Non-excitable, calm under pressure.
  • Customer focused, sensitive to customer needs, their critical business cycles, and schedules.
  • Possess a pro-active posture and committed to continuous improvement
  • Experience with various service delivery tools
  • Ability to work for large organization in a complex and heterogeneous IT environment
  • Ability to work across Geographies and multi-cultural environments.

Job Deliverables:

  • Manage new automation initiatives from concept to deployment phase, work closely with all the stakeholders.
  • Ensure timely development of tool & support market deployment.
  • Automation Project delivery in varied IT platform & technologies, integration technologies and other platforms.
  • Evaluate new tools vs capability transfer of AS IS tool landscape, provide recommendations and drive development and deployment.
  • Assess automation opportunity from technical perspective and perform due diligence to arrive at an optimal solution.
  • Program management with key stake holders with respect to Solution Designing, program plan, schedule, execution, control and escalation management.
  • Provides leadership for the Tools & Automation team in a 24/7 operating environment
  • Assist in developing and maintaining IT governance processes, documentation, and recommend automation tasks to eliminate manual processes
  • Recommends Automation technology strategies, policies, and procedures
  • Responsible for day-to-day activities of the Tools and Automation technical team and functional and performance issues of the deployed and supporting Tools
  • Escalation point of contact for all Tools and Automation related issues.
  • Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
  • Coach and mentor teams to ensure personnel are working as efficiently and accurately as possible in a team oriented professional culture.
  • Work with the relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality.

* BANGALORE - Karnataka - India