General Information

Req #
Career area:
Distrito Federal
Mexico D.F.
Tuesday, October 31, 2023
Additional Locations
* Mexico

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Position Description:

Candidate will be in a very large, Global organization driving Lenovo’s Infrastructure Services Group’s Contract-based service offering strategy into execution planning deliverables to transform business processes.   The successful candidate will be a self-motivated business process analyst with service offering experience in enterprise-level software and system solutions and contract data, SAP Business Suite and cloud-based solutions, and typical Office suite tools.  This is a global position and will primarily focus on business process improvements for the service offerings scope while also working with other dependent areas to ensure a full end-to-end solution for Lenovo’s different customer segments and various geographies and regions.  

Demonstrated experience with mapping business requirements, translating to IT/Organizational Process changes, system testing, end user training, and Organizational Change Management impact assessment is required. Experience in application release processes of Agile methodologies is a pre-requisite.  Familiarity with industry best-practice contract solutions is a plus.  Excellent communication skills, strong leadership skills, good organizational skills, and strong project management skills are also expected for this Global position.

Position Requirements:

Responsible for transformation requirements from Corporate and multiple Geographic business units; advising, developing, planning, implementing and technical direction for the service offering sales process areas working with a major application development team, specializing in contract-based service offerings. Will function as a process leader responsible for driving the team and tasks for data gathering, analysis, identification and solution of business process improvements, solution testing, user training, and problem management. 

1. Guides and assists in conducting major reviews, problem analysis, and development of solutions to assigned application / process development projects as well as schedules and cost objectives. 

2. Works with various teams and stakeholders to recommend proper technology and procedures to be utilized in the conduct of this effort. Plan, develop and prepare presentations of various proposals, systems solutions, objectives, organization, scheduling of assigned projects.

3. Evaluate use of available IT products / platforms; suggest plans for improvement, better utilization, standards of reliability and performance of assigned segment of the solution.

4. Assist with ongoing data reporting /dashboarding solutions as the end data solution is being established so the business can maintain/grow with a focus on contract, CRM, billing, and sales functions.

5. Assist with, plan and development of appropriate education of processes for customers and company personnel. Assist in teaching teachers the use and implementation of application processes within the area of process responsibility.

Additional Details

Nature of tasks:

·       Work with globally distributed, cross-functional leaders, program managers, process analysts and delivery stakeholders to understand business needs and desired outcomes

  • Facilitate interviews and working sessions with stakeholders, business owners, and subject matter experts to capture business requirements
  • Documentation and mapping of operational and technical process
  • Support development of test plans, create test scripts and facilitate user acceptance testing
  • Generation of user stories and acceptance criteria and lead backlog grooming sessions with development team
  • Provide training to support rollout of releases
  • Work closely and support the Development and QA teams
  • Lead the definition and improvement of standards and best practices; promote requirements reuse

Skills and Knowledge

  • Experience facilitating work with global, culturally diverse, cross-functional stakeholder teams
  • Collaborative mindset with strong technical and business communication skills
  • Familiarity with platform or software delivery methodologies, particularly in Agile environments
  • Strong analytical thinking; problem-solving and critical mindset
  • Ability to propose solutions
  • Fast learner, able to take up analysis tasks quickly in a new domain
  • Responsible, self-organized, able to work to tight deadlines proactively, in a team. Time-management capacity and ability to prioritize and report
  • Communication skills: excellent verbal, written and presentation skills, able to participate in multilingual meetings and to communicate effectively to all levels of stakeholders
  • Fluent English level.
  • Interaction skills: facilitation capacity, able to take leadership and influence
  • Team worker, willing to share knowledge as well as to work independently with minimal supervision
This role enjoys a Hybrid work environment with three days in the office.

Additional Locations
* Mexico
* Mexico