General Information

Req #
100014574
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, February 24, 2023
Additional Locations: 
* United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Join Lenovo as a Premier Technical Support Specialist and be part of a team that provides exceptional technical support to our customers. In this role, you will go beyond standard level one support, diagnosing and resolving technical issues for notebooks, desktops, and tablets. You will deliver best-in-class support via email and phone, and provide accurate solutions for reported problems. As needed, you will dispatch parts and service to customer sites and handle customer escalations with support from our Level 2 Engineers and Technical Account Managers. The ideal candidate will be highly technical, driven, and eager to learn and grow with a dynamic team.

This position is a full-time supplemental role for the first 3-6 months, during which time you will be evaluated. Once the term is completed and your performance is assessed, it will be determined whether you will move into a full-time regular position. 

To support work-life balance while maintaining engagement and collaboration, we offer Lenovo's 3:2 Hybrid Work Model. You will have the option to work up to 2 days remotely and work the rest of the workweek at a Lenovo office or facility.

Daily activities will include diagnosing and resolving technical or service-related issues, identifying hardware and software issues, advising and educating customers, translating complex technical details to customers, providing closed-loop feedback on recurring issues, and monitoring and tracking issues to ensure accurate resolution.

Basic Qualifications:

  • A degree in IT/Computer Science or related technology field, or equivalent experience
  • 1-3 years of experience in hardware support
  • 1-3 years of experience in troubleshooting hardware and software/OS. 

Preferred Qualifications 

  • Excellent written and verbal communication skills 
  • Professional interpersonal communication and customer service skills
  • A CompTIA A+ Certification
  • 3+ years of call center experience, experience with Windows OS, Microsoft Products
  • Command Line troubleshooting
  • Experience working with workstations and RAID storage arrays.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

Additional Locations: 
* United States of America
* United States of America
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