General Information

Req #
100014943
Career area:
Sales Support
Country/Region:
China
State:
Liaoning
City:
大连(Dalian)
Date:
Tuesday, December 12, 2023
Additional Locations
* China

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

工作职责:
1. 系统故障管理,报错处理和原因的调查研究,引导并负责问题回顾、问题分析和流程改善;
2. 根据SLA(服务等级协议)跟踪任务进度及核查客户满意度;
3. 参与系统问题相关的会议,和各组织的销售进行电话沟通,并解决上报的问题;
4. 在各系统的使用上提出建议并落实改善意见;
5. 与其他相关团队进行沟通并推动解决系统故障;
6. 保持所有系统相关文档的实时更新,并确保各工作工具、销售网站和我们知识库的定期维护;
7. 负责定期召开会议,和主要干系人保持紧密合作;
8. 参加电话会议,并获取系统相关项目的其他大区(NA & EMEA)的信息;
9. 对分配的项目提供支持,在技术和业务两方面确保项目成功上线;
10. 引领团队进行系统测试。

任职要求:
1. 对销售流程有全面透彻的了解 (有销售支持/销售运营/销售,Operation或客户服务经验);
2. 拥有系统故障管理/支持经验, 熟悉D365/SAP/SFDC系统,有操作/运维经验优先;
3. 可以应对紧急或复杂问题,作为核心人物和IT及相关技术团队共同找出解决方案和问题根源;
4. 支持过海外项目/客户,适应多元文化;
5. 日语(书面及口语无障碍沟通,N1等同及以上);英语(书面无障碍沟通,口语可简单交流,CET6等同及以上);
6. 具备良好的沟通能力和团队协作能力,能够清楚的向非IT人员简单清楚的描述复杂的系统问题和信息;
7. 良好的逻辑思维,分析问题和解决问题的技能。

Additional Locations
* China
* China