General Information

Req #
100014955
Career area:
Customer Experience
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Wednesday, January 10, 2024
Additional Locations
* Slovakia

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

This position is a future opportunity.

 As an integral member of the EMEA Customer Engagement Center (CEC) team you would act as the key focal point for the technical training programs of all CEC locations across EMEA. 

Responsibilities:

  • Deliver technical trainings to CEC and repair vendors across EMEA.
  • Build individual candidate training file, ensuring the recording of evaluation and examination results, and remaining compliant to all data privacy requirements
  • Full responsibility for developing and delivery of a training program focussed on new product introduction
  • Regular review of worldwide online trainings and customizing to satisfy EMEA needs
  • Gather quality inputs from other Lenovo functions.  Develop and deliver trainings to address respective gaps in the business.
  • Development of troubleshooting guidelines and knowledge articles.
  • Close cooperation with other functions within Lenovo services, mainly CEC team, L2/3 Technical support teams, spare parts organisation, quality and customer care.

Experience & Skills:

  • 3-5 Years’ experience in developing and delivering of trainings and education in a technical environment
  • Knowledge of call centre environment is an advantage
  • Competence in written and spoken English is essential. Fluency in another European language would be an advantage.
  • Awareness & ability of communicating in a multi-cultural environment
  • Solid knowledge about networking technologies both wired and wireless. Certification would be an advantage.
  • Experience with Lenovo TVT tools, PC tablet, Linux, Android OS, Server support, HW and SW testing experience is an advantage
  • Proficient in the use of Corporate Desktop Software Applications, Outlook, PowerPoint, Word, Excel. 


Other Requirements:  

Travel would be required up to 25%


 

What we offer:

Healthcare and well-being

Healthcare in private medical center, fully paid sick leave, paid bonus sick days, fitness programs & sports packages, health days on site, discounts to gyms, yoga on site, extra contribution to meal card

Work - life balance

Extra vacation days, flexible working hours, service awards, home office, work & life coaching on site, massages on site, contribution to wedding and childbirth

Development

Soft skills and hard skills trainings, special development programs for both individual contributors and potential team leaders / people managers, language courses on site, internal rotation program, financial contribution to external language courses

Bonus system

Motivating performance bonus system, financial bonus for referring a friend, notebook for personal use, company mobile and car based on seniority level

Community life (CSR)

Volunteering & charity events, diversity and LGBT events, initiatives for seniors, children, people with disabilities, animals, “women in leadership”

 

Base gross monthly salary starts from 2.450 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations
* Slovakia
* Slovakia