Lenovo

We are seeking an experienced and dynamic professional for the role of Quality Assurance Specialist m/f/d. This position plays a critical role in ensuring our technical support team delivers exceptional service by upholding the highest standards of quality and providing robust training. 

You will be working in a growing international team and report to Premier Training and Quality Assurance Manager.

Job Responsibilities:

Quality Assurance 

• Develop, implement, and maintain quality assurance protocols to ensure consistent, high-quality service delivery.
• Conduct regular audits and evaluations to ensure compliance with company standards and industry regulations.
• Monitor and assess team deliverables, documenting quality levels against established benchmarks.
• Identify areas for improvement, collaborate with relevant teams, and implement corrective actions to drive performance enhancements.
• Prepare comprehensive reports on quality metrics, identifying trends and recommending solutions for continuous improvement.
• Act as a quality advocate, promoting best practices and fostering a culture of excellence within the team.

Coaching & Feedback

• Provide constructive feedback to team members to help address performance gaps and enhance skills.
• Offer one-on-one coaching sessions to support continuous improvement.
• Collaborate with management to identify coaching opportunities and assist in addressing specific team needs.
• Collaborate with trainer and develop tailed training based on individual and team needs. 

• Fluency in German and English is required, both written and spoken.
• Advanced knowledge of Windows Operating Systems and Microsoft products.
• Strong expertise in quality assurance processes, with a keen eye for detail and the ability to see multiple perspectives.
• Proven ability to conduct audits and assessments effectively, documenting findings and driving corrective actions.
• Experience in giving feedback, meaningful guidance and coaching individuals for performance improvement.
• 4+ years of experience in Client Technical Support roles, preferably within IT Services or a call center environment.

This is a hybrid role, requiring office presence 3 days per week and allowing remote work for the remaining days.

Applicable for Slovak candidates only: Base gross monthly salary starts from 2100 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What We Can Offer You:

• A multitude of professional and personal opportunities 
• An open and stimulating environment within one of the most forwarding thinking IT companies 
• Flat structures and fast decision-making processes 
• An international organization with a high focus on all types of Diversity in the team 
• 3 sick days per year 
• Additional vacation days 
• 100% sick leave compensation up to 2 months per year 
• A broad selection of soft / hard skills trainings and individual mentoring 
• Employer contribution to the Third Pillar Pension System 
• Life & life events insurance, fully covered by company

 At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too. 

Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you!

Youtube Video