Lenovo

This is a technical role within Lenovo’s Premier Technical Support team, based in Bratislava, Slovakia. In this position, you will provide best-in-class support to Lenovo’s Premier Support customers across Slovakia, the Czech Republic, and the broader CSEE region.

Using phone and email, you will perform remote troubleshooting and issue isolation to accurately diagnose reported problems within Lenovo’s client product portfolio, including notebooks, desktops, tablets, monitors, and smart devices. You will strive to maintain high first-time fix rates and coordinate on-site repairs by dispatching parts to field engineers when necessary.

Supported by a team of Technical Account Managers, you will oversee cases end-to-end, ensuring exceptional case management, follow-up, and customer communication.

This role reports to the Technical Support Manager for Premier Support.

Responsibilities:

• Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting.
• Identify the cause of hardware / software faults and provide a solution.
• Resolve issue over phone / email or onsite via parts and engineer dispatch.
• Work with Technical Account Management team to monitor and track issues to ensure speedy resolution.
• Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provide input on recurring customer problems and share that information with other technical team members when relevant.
• Monitor own workload and drive to closure.

Requirements:

• Knowledge on Windows Operating Systems and MS Products
• Ability to prioritize and manage daily workload effectively
• Effective communication skills at all levels - written and verbal
• Ability to see multiple perspectives
• Pro-active attitude and willingness to learn
• Business fluent Slovak, Czech, English. Other language is a big plus

*We are looking for multilingual candidates! Don`t hesitate to apply if you speak other European languages and the position is of interest to you*

Desirable Qualities/ Nice-to-have:

• Experience within IT Services and Working with Field Service Providers
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets, monitors, smart devices)

Base gross monthly salary starts from 1.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What we offer:

• A multitude of professional and personal opportunities
• An open and stimulating environment within one of the most forward-thinking IT companies
• Flat structures and fast decision-making processes
• An international organization with a high focus on all types of Diversity in the team
• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System
• Life & life events insurance, fully covered by company