General Information

Req #
Career area:
United Kingdom
Tuesday, October 11, 2022
Working time:
Additional Locations: 
* BASINGSTOKE - Hampshire - United Kingdom
* Renfrew - Renfrewshire - United Kingdom

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

We are looking for an enthusiastic Technical Trainer to join our Premier support team. You will assess and develop technical training materials and programs and help team members develop skills that will make them better professionals.

Technical trainer must be highly knowledgeable in the field of IT and have expertise in Hardware Troubleshooting possessing solid technical aptitude. Additionally, you are an excellent communicator, able to explain complex subjects in a clear and interesting way.
The goal is to contribute to the development of the team's technical / IT skills to meet organizational and customer needs.

You will report to our Technical Support Manager in the UK. 

Day-To-Day Tasks: 

  • Devise technical training programs and assessments
  • Produce training schedules and classroom agenda
  • Determine course content based on new products & technologies
  • Prepare training material (presentations, hands-on etc.)
  • Execute training sessions, webinars, workshops etc. in groups and individually
  • Arrange for and conduct on-site (Partner, Customers) training when needed
  • Keep and report data on completed courses, absences, issues
  • Observe, evaluate & measure the results of training programs
  • Determine overall effectiveness of programs and make improvements and updates as required

Position Requirements
  • Proven experience in delivering technical training
  • Knowledge of modern training techniques and tools in technical subjects
  • Experience in designing technical course content
  • Ability to address training needs based on internal metrics
  • Working knowledge in MS Office (especially PowerPoint)
  • Outstanding communication skills and comfortable speaking to internal and external team members & customers
  • Excellent organizational and time-management abilities
  • Relevant technical field certifications (ITIL 4, TAFE, Train the trainer certificate IV)
  • Knowledge about ESD (electro-static discharge) and appropriate repair procedures

What Lenovo can offer you:
  • Opportunities for career development & growth
  • Opportunity to have an impact and bring own added value
  • Access to various trainings
  • Performance based rewards

Does it sound interesting? Please check this article to see what our team says on Lenovo Premier Support team:

About Lenovo Premier Support Services 

Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

* BASINGSTOKE - Hampshire - United Kingdom, * Renfrew - Renfrewshire - United Kingdom