General Information

Req #
WD00019324
Career area:
Services
Country/Region:
Netherlands
State:
North Holland
City:
Amsterdam
Date:
Tuesday, December 14, 2021
Working time:
Full-time
Additional Locations: 
* Amsterdam - North Holland - Netherlands

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

This is a technical role within Lenovo’s Premier Technical Support team based in Amsterdam, Netherlands. In this role, you will be delivering best-in-class support to Lenovo’s Premier Support customers in the Netherlands. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching parts engineers to the site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up, and customer communication.

This role directly reports to our Technical Support Manager in the Netherlands.

Day-To-Day Tasks:

  • Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
  • Identifies the cause of hardware/software faults and provides a solution
  • Resolve over phone or email or onsite via parts and engineer dispatch
  • Working with the Technical Account Management team to monitor and tracks issues to ensure a speedy resolution.
  • Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with other technical team members when relevant.
  • Monitors own ‘open case’ workload and drives to closure.

Position Requirements:

  • 3+ years of experience in Client Technical Support roles.
  • Experience within IT Services and Working with Field Service Providers
  • Working Knowledge on Windows Operating Systems and MS Products
  • Technical Knowledge of the client (Notebook, Desktop, & Tablets)
  • Business Fluent English and Dutch

What Lenovo can offer You:
  • An open and stimulating environment within one of the most forward-thinking IT companies 
  • Opportunities for career development & growth 
  • Access to training for personal development 
  • An international team with a high focus on Gender Diversity 
  • Attractive compensation package and Performance-based rewards 
 

Does it sound interesting? Please check this article to see what our team says on the 

Lenovo Premier Support.

https://www.youtube.com/watch?v=c3jsG6JrXCw

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

* Amsterdam - North Holland - Netherlands