Lenovo

Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way?

Then you are exactly the person we are looking for!

We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.

Your tasks:

• Responding to technical inquiries via phone, email and chat
• Assisting customers with troubleshooting and problem resolution
• Explaining of technical issues in a comprehensible and simple manner
• Ensuring an outstanding customer experience through empathetic and professional service
• Documenting of customer inquiries and solutions in the ticketing system

Your profile:

• Advanced knowledge of IT and technical understanding
• Customer service or technical support experience is a plus
• Ability to simplify technical concepts
• Positive attitude, empathy and patience when dealing with customers
• Problem-solving skills
• Ability to work in a team and willingness to work together in a dynamic environment
• Flexibility and the ability to quickly adapt to new situations
• Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics
• Excellent communication skills in German (C1 – C2) and ideally also in English (B1-B2)

Base gross monthly salary starts from 1.750 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What we offer:

• 3 sick days per year 
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• a broad selection of soft and hard skills trainings and individual mentoring
• 1:1 contribution to the Third Pillar Pension System
• Life & Accident & Disability Insurance fully covered by Lenovo
• Referral Program
• Hybrid office model

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.