General Information

Req #
WD00077802
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, February 4, 2025
Working time:
Full-time
Additional Locations: 
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements




Join us for a customer service role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia.
 
In this role you will be delivering best in class support to Lenovo’s Premier Support customers in the Nordics & Benelux region. 

Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching engineers to the customers as needed to perform repairs.  
 
Supported by a team of Technical Account Managers, trainers and senior technicians, you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.   

 
Responsibilities:  
• Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation  
• Identify the cause of hardware / software issues and provide a solution  
• Resolve cases over phone and email  
• Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.  
• Provide input on recurring customer problems and share that information with other technical team members when relevant.  
• Monitor own ‘open case’ workload and drive to quick closure of errands. 

 
Requirements:  
• 3+ years of experience in Client Technical Support roles or Customer Service. 
• Interest in computers, hardware and software, with knowledge of Windows operating systems and Microsoft products. 
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)  
• Effective communication skills at all levels - written and verbally.   
• Business Fluent Nordic Language and English (additional Nordic languages is an advantage but not a requirement).


This role directly reports to our Technical Support Manager in Nordics. This is a hybrid role, requiring office presence 3 days per week and allowing remote work for the remaining days.

Base gross monthly salary starts from 2100 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings


What We Can Offer:
  • A multitude of professional and personal opportunities 
  • An open and stimulating environment within one of the most forwarding thinking IT companies 
  • Flat structures and fast decision-making processes 
  • An international organization with a high focus on all types of Diversity in the team 
  • 3 sick days per year 
  • Additional vacation days 
  • 100% sick leave compensation up to 2 months per year 
  • A broad selection of soft / hard skills trainings and individual mentoring 
  • Employer contribution to the Third Pillar Pension System 
  • Life & life events insurance, fully covered by company  


We are looking forward to discussing this position with you soon!


 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* Slovakia
* Slovakia
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