General Information

Req #
WD00010167
Career area:
Services
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Additional locations:
SG - Singapore
Date:
Wednesday, October 6, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Responsibilities:

1. Work closely with Product Manager and developers to develop deep product understanding and technical knowledge on GSS’ home-grown products as well as OEM/ODM partner solutions.

2. Responsible for project deployment and delivery, which includes working with local and remote project teams to install, configure and setup the necessary hardware, devices, systems, connectivity, and software components (application, database, API end points etc.) as needed.

3. Provide after sales support to Customers, working closely with Operations, Call Center, Field Service, Product teams to investigate, troubleshoot, and resolve issues.

4. Drive and support the enablement of Field Service partners, in order that they may become competent in investigation, troubleshooting, and providing overall Level 2 support to Customers.

5. Support the Product team to brainstorm, research, and test available technology-based solutions in the market for to meet specific technical requirements and business needs

6. Participate in the process to formulate certain technical decisions made for GSS products and solutions, framed within short term, medium term, or longer-term time frames.

7. Be part of a larger cross functional team, supporting internal stakeholders in customer engagement during the after sales process. This includes:

  • Understand the problems or pain points faced by the Customer or market
  • Help stakeholders understand what GSS products can meet these needs
  • Ideate possible alternatives or workarounds

Experience/Qualifications

1. Bachelor’s Degree, preferably in Computer Science, Computer/Software Engineering, or Information Technology, or possess relevant certifications in terms of technology or software quality control/assurance

2. 5+ years’ experience in customer facing roles, driving and completing the delivery of technology-based solutions, as well as providing after sales technical support

3. Certifications in TOGAF, ITIL, or cloud technologies from AWS or Azure is a plus

4. Strong knowledge in IoT, Web, Internet and/or mobile applications technologies.

5. Experience in enterprise grade cloud-based platforms would be an advantage.

6. Practical experience with:

  • Breaking down and translating business requirements or problem statements from users and customers into possible solutions
  • Implementing systems that are distributed across different geos.
  • Systems integration, for example: 3rd party enterprise systems, SSO integration with customers’ AD/AAD or ServiceNow systems
  • Experience in working with edge devices, internet enabled sensors or internet-enabled machines
  • Experience with deploying solutions on IaaS providers, such as Azure or AWS

7. Sound knowledge or familiarity with:

  • Service Oriented Architecture (SOA)
  • Server-side Java based and web-based technologies, as well as working with data and databases (SQL, NoSQL) and messaging technologies
  • Authentication and authorization technologies, e.g. oAuth, SAML or LDAP
  • Database sharding concept
  • Continuous Integration/Continuous Deployment (CI/CD) or DevOps
  • Key cyber security and data privacy concepts, including secure coding practises

8. Emphatic towards different cultures and has the desire to work with a global team

9. Willingness to work with teams located in different time zones

10. Strong proficiency in spoken & written English and Mandarin.

11. Willingness to work through ambiguities and be part of a startup team to deliver innovative products and solutions

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.