Lenovo

- Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
- Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
- Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
- Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary 
- Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
- Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. 
- Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. 
- Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes. 
- Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
- Interface with client teams and customers to explain technical solutions and maintain customer satisfaction