Lenovo

Over the past decade, Lenovo has effectively implemented a strong ESG (environmental, social governance) framework and robust sustainability programs. Lenovo’s ESG efforts are focused on circular economy, resilience and helping to solve humanity’s greatest challenges with smarter services and technology. This determination has lead us to implementing Science Based Targets, meaningful steps around energy management and sustainable design that can be seen in our processes and products.  We strives to do things differently with the goal of a Smarter Future in mind for our customers, our employees, our communities and the environment.

It is through Lenovo’s Global Sustainability Services, that we aim to be that partner to help our customers meet their own ESG goals as well.

Important part of sustainability efforts is product circular economy. If we as a society continue using our resources in the same make-use-dispose linear way, we are going to need more than 2 and half planet earth resources to sustain this consumption growth. This is why it is important to move from linear to circular economy where we enable means to extend product lifecycle. Refurbishment is a good example of giving products second life and mitigating environmental impacts related to productions and consumption.

Our Global Sustainability Services Team is looking for a passionate member for newly created role of Refurbishment Quality Performance Analyst, to monitor refurbishment services quality performance globally.   

Your Responsibilities; 

Ensure global refurbished hardware consistent quality by:

• Collecting, clean and validate all required data inputs needed for quality performance analysis from various systems and manual feeds
• Creating performance analysis methods and best practices in order to analyze quality performance
• Regularly (and add hoc if needed) running performance analysis of all global refurbishment (internal and external) operations in order to identify negative trends in product failure rates
• Thoroughly investigate and track resolution of performance issues in order to identify root causes
• Identify trends, patterns, and anomalies in data to provide actionable insights.
• Create regular performance analysis summary report and present to the key stakeholders
• Support enablement of new processes in refurbishment management system by providing ideas, supporting testing of new solutions.
• Other activities required to drive development and execution of WW refurbishment capabilities and business models

Qualifications: 

• 3+ years experience in similar role such as product and service operations/reporting or data and/or performance analysis.
• PC repair or refurbishment operations, or quality management knowledge is a strong advantage.
• Experience with vendor and kpi management, or operational performance analytics and performance management skills are strong advantage.
• Proficiency in data analysis tools and software such as Excel, SQL, and/or Python.
• Familiarity with data visualization tools such as Tableau or Power BI.
• Interest in sustainability and circular economy will help to fuel the passion for the role
• Language: English B2 Upper intermediate