General Information

Req #
WD00032451
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, June 10, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

At Lenovo, we Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way.

We’re looking for a SMS Technical Support Specialist within the Solutions and Services Group (SSG) Group at Lenovo. In this role you will assist end users and field engineers by diagnosing problems and providing resolutions for technical or service-related issues


Job Responsibilities

  • Troubleshoot to identify hardware and software issues in many different customer environments
  • Advise and educate customers through a combination of experience/documentation to ensure a solution
  • Translate complex technical details/instructions to each customer’s level
  • Provide closed loop feedback on recurring issues with teammates and relevant engineering staff
  • Work with other team members to monitor and track issues to ensure accurate resolution
  • Actively monitor case workload and drive closure within SLA’s

Basic Requirements

  • Degree in IT/Computer Science or related technology field, or equivalent experience
  • 3+ years of experience in Hardware support
  • 3+ years of experience in troubleshooting hardware (Desktops, Workstations, Laptop, Tablet, ect.)
  • 2+ years of experience in troubleshooting software/OS (Windows OS, Linux, MacOS, Android, iOS)

Preferred Qualifications

  • Ability to work 2nd/3rd shift HIGHLY PREFERRED
  • Demonstrate excellent written and verbal communication skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America