General Information

Req #
WD00034286
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, September 29, 2022
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Experience & Skills:

  • Education: Bachelor’s degree or equivalent in technology is preferred.
  • Experience: Minimum of 16+ years of relevant experience in Delivery Operations management, and minimum 6 years of experience in managing a NOC/SOC/RIM, preferably with multiple customer landscape and SOC environment
  • Proficiency in NOC & SOC Managing and Implementing the international standard process, Datacenter migration, Continues Improvement (SIP), Risk Optimizes, CAPA, Business Continuity, Disaster Recovery Planning, etc.
  • Demonstrated abilities in setting up and running Security Operations Centers and mature operations.,
  • Sound knowledge of security landscape for large organizations
  • Worked in a SOC environment in a Managed Services organization.
  • Experience in understanding the security dynamics of customers and engage the team appropriately
  • Awareness of the latest developments in the SIEM technologies.
  • Lead installation, configuration, of medium to large SOC implementation projects
  • Driven service improvement plans
  • Perform goal settings for multiple levels of resources
  • Understanding of the HR related aspects of SOC management
  • Identify and train the SOC resources in necessary skills and upkeep the skills continuously
  • Awareness of different industries and the KPI required for providing solution to customer requirements
  • Clarity on scope management.
  • Preferably certified on CISM / CISSP / CISA / SIEM / SOAR
  • Must be a team leader
  • Assert himself/herself and take tough decisions
  • Handle escalations
  • Ready to take ownership from end-to-end
  • Excellent Customer interaction skills
  • Research oriented mindset to analyze complex situations
  • Have ability to mentor junior resources
  • Time management
  • Worked as Cyber Sec. Engineer in the past and organically grown to lead the team.
  • Demonstrated experience leading teams in a high-pressure environment
  • Demonstrated experience developing and managing to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Excellent knowledge of IT networks, ISP Services, Network Management, Firewalls, Load Balancers, Servers, EDR, XDR, SIEM, VMs, Cloud (AWS, Azure, GCP)
  • Experience in managing teams in a 24/7 environment
  • Experience in managing vendor relationships and support
  • Demonstrated ability to multi-task and manage multiple initiatives/projects in the execution of daily operations
  • Demonstrated telephone, communications, interpersonal skills, and ability to follow established guidelines, policies, and procedures
  • Highly skilled in analysis of and documentation of root-cause analysis
  • Advanced knowledge of tools like SIEM, EDR, XDR, PIM-PAM, etc.
  • Ability to supervise and motivate others
  • Ability to work with others to resolve problems, handle requests or situations
  • Experienced in supporting heterogeneous IT environment for Large / medium Manage Service accounts.
  • Proficient in Reporting and Visualisation Tools
  • Good understanding of ITIL (Information Technology Infrastructure Library) principles and preferably ITIL Foundation certified.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts
  • Experience in implementing and maintaining Best Practice” (ITIL) technology and processes to ensure high customer satisfaction and good technical outcomes.
  • Experience in coordinating with different teams geographically.
  • Able to adapt to quick requirements change and produce fast solutions.
  • Ability to adhere to policies & procedures.
  • Knowledge of monitoring & ticketing tools
  • Good experience in MIS reporting
  • Excellent Conflict Management skills
  • Excellent Analytical and Problem-solving skills
  • Non-excitable, calm under pressure.
  • Customer focused, sensitive to customer needs, their critical business cycles, and schedules.
  • Possess a pro-active posture and committed to continuous improvement
  • Experience with various service delivery tools
  • Ability to work for large organization in a complex and heterogeneous IT environment
  • Ability to work across Geographies and multi-cultural environments.

Job Deliverables:

  • Provides leadership for the SOC in a 24/7 operating environment
  • Responsible for SOC strategy.
  • Leading and managing the Security Operations and team of SOC analysts and consultants
  • Primarily responsible for directing security event monitoring, management and response and cyber intelligence
  • Ensuring incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring
  • Ensuring compliance to policy, process, and procedure adherence and process improvisation to achieve operational objectives
  • Revising and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs
  • Responsible for overall use of resources and initiation of corrective action where required for Security Operations Center
  • Ensuring daily management, administration & maintenance of security devices to achieve operational effectiveness
  • Ensuring threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
  • Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt.
  • Develop staffing and skills matrix to ensure depth and breadth of coverage for all SOC shifts
  • Maintain constant vigilance and situational awareness of all incidents, escalations, and events
  • Create operational dashboards, reports, and other visual and quantitative management tools to track and report on security threats and events and other KPI metrics
  • Assist in developing and maintaining SOC governance processes, documentation, and recommend automation tasks to eliminate manual processes
  • Defines and documents process and process improvement within the SOC
  • Recommends technology strategies, policies, and procedures
  • Escalation point of contact for all major security incidents
  • Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
  • Coach and mentor teams to ensure personnel are working as efficiently and accurately as possible in a team oriented professional culture.
  • Ensure all Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership.
  • Work with the relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality.

* BANGALORE - Karnataka - India