Lenovo

The LA SSG Business Manager is a pivotal contributor to the Lenovo Solutions and Services Group (SSG). This role is instrumental in boosting services revenue across all offerings, segments/verticals and routes to market within the region. By closely analyzing market trends and collaborating with sales and support teams, the Business Manager develops and implements strategic plans to achieve revenue goals.

Reporting to the Americas Sales & Portfolio Enablement Leader, this position demands strong partnerships with sales, portfolio management, and marketing teams. Key responsibilities include executing global sales programs, launching localized sales campaigns, and providing insights to enhance communication, training, and events.

Responsibilities:

Quarterly Business Plan

• Support sales teams in creating a sustainable services quarterly business plan considering the different aspects such as product mix/focus and key growth areas for services
• Align Cross Functionally with product and business managers to identify new growth opportunities / plays
• Work closely with Sales leadership on Full year and Quarterly strategies which would deliver the fiscal commitment
• Develop, Gain Approvals Launch and drive Growth Programs to achieve KPIs
• Integrate Marketing and solution teams into the comprehensive plan
• Customer Focused Plans with identification of the top in qtr and future qtr services deals
• Support Sales teams in the development of Executive Quarterly Business Reviews
• Provide consistent tracking and reporting on campaign results

Market Data / Competitor Analysis

• Deep data analysis and comparison with market/actual/planned
• Share trends and identify new or additional biz opportunities with services product teams
• Understand the market dynamics, deep & ongoing market competitor observation and feedback to category team, services team and sales leadership
• Understand competitive price points and analysis on Win/loss insights for strategic deals

FCST

• Establish & monitor services business vs KPI’s
• Integrate with sales teams by attending sales cadence meetings to drive initiatives & hit KPI targets
• Utilize Pipeline for assessments & follow up on Pipeline quality per market

Enablement: External & Internal

• Ensure setting right level of external activities and follow up on KPI’s
• Work with sales, marketing & services to support critical external customer activities
• Interlock with WW segment marketing, to drive inclusion of services and insights into broader marketing initiatives.
• Collaborate with WW services training resources to create and execute on training that will ultimately help address services selling gaps
• Drive closure of identified sales inhibitors

Customer Sat.

• Support sales and services teams with Feedback and drive away roadblocks for higher Customer Satisfaction
• Link with CX teams on customer feedback & inhibitors

Requirements:

• At least 5 years previous experience in Sales, Sales Management; Sales Ops, Product Mgmt or Mkt
• Proficiency in Spanish and English
• Services experience highly preferred
• Excellent communication skills (oral & written) and comfortable working with Senior business leaders
• Excellent interpersonal and communications skills
• Entrepreneurship and with a high degree of self-motivation and drive
• Proficiency in Excel, and other office applications
• Strong analytical skills and detail oriented
• Strong Collaboration Skills and ability to work cross functionally
• Ability to deal with ambiguity and identify approaches & solutions to challenges
• Creative Problem solver