Lenovo

The Sales Digital Experience (SDE) team is part of the Lenovo Experience Group (LXG) organization and is responsible for delivering the best experience on our key digital sales tools. Our team supports a global workforce of more than 8k sellers and support teams, across more than 100 countries. This role focuses on our Relationship sellers in the ISO & Geo sales organizations with whom experience is everything and everything is experience.   

Summary: A CRM/CPQ Solutions Sr Analyst with experience in CRM (Customer Relationship Management) and CPQ (Configure, Price, Quote) processes and tools that will be instrumental in facilitating the improvements & enhancements of these systems to optimize productivity and experience of our users as well as improve customer engagement & growth. Working within an agile framework, you will collaborate closely with business stakeholders, product owners, and development teams to elicit, analyze, and prioritize requirements, ensuring that our solutions align with business objectives and deliver maximum value to the organization.

Experience & Qualifications:

·        5-6 years of relevant experience

·        Bachelor's degree in Business Administration, Information Technology, or a related field.

·        Proven experience as a Business Analyst in CRM/CPQ implementations or enhancements.

·        Strong understanding of CRM/CPQ concepts, processes, and best practices, preferably with experience in Salesforce, Microsoft Dynamics, or similar platforms.

·        Familiarity with agile methodologies (e.g., Scrum, Kanban) and experience working in agile teams.

·        Strong analytical, problem-solving, and communication skills, with the ability to translate business needs into technical requirements.

Familiarity with requirement management tools (e.g., Jira, Trello), CRM/CPQ systems, and Microsoft Office suite.

Responsibilities:

• Backlog Management: Manage the product backlog for CRM/CPQ initiatives, prioritizing user stories and feature requests based on business value, technical feasibility, and strategic alignment. Collaborate with the product owner and development team to refine and groom the backlog regularly.
• User Story Development: Write clear, concise, and actionable user stories and acceptance criteria that capture the functionality and business logic required for CRM/CPQ features. Ensure that user stories are sufficiently detailed and ready for implementation during sprint planning.
• Collaboration and Communication: Act as a liaison between business stakeholders, product owners, and development teams, facilitating communication and alignment throughout the agile development process. Participate in agile ceremonies such as sprint planning, backlog refinement, and sprint review.
• Configuration and Customization: Work closely with CRM/CPQ administrators and developers to configure, customize, and extend the functionality of the systems to meet business requirements. Provide guidance on best practices for system configuration, data modeling, and integration.
• Testing and Quality Assurance: Collaborate with QA teams to define test plans, test cases, and acceptance criteria for CRM/CPQ features. Participate in testing activities to ensure that delivered solutions meet business requirements and quality standards.
• Training and User Adoption: Develop training materials and conduct user training sessions to educate sales, marketing, and support teams on the use of CRM/CPQ tools and processes. Provide ongoing support and guidance to users to promote adoption and proficiency.
• Continuous Improvement: Monitor system performance, user feedback, and industry trends to identify opportunities for continuous improvement and innovation. Propose and champion initiatives to enhance the functionality, usability, and effectiveness of CRM/CPQ solutions.

Preferred Qualifications:

• Demonstrated history of effectively designing and implementing initiatives enabling sales processes

• Previous experience working with relationship sellers