Lenovo

Job Summary:
The Account Manager will be responsible for managing and growing relationships with public & private educational institutions. This role involves working closely with business partners and clients to understand their needs, ensuring the successful implementation of our solutions, and driving customer satisfaction and retention.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for assigned public & private educational institutions, building and maintaining strong, long-term relationships.
• Solution Implementation: Oversee the deployment of our products and services within client organizations, ensuring successful implementation and adoption.
• Needs Assessment: Conduct thorough needs assessments and consultations with clients to tailor solutions that meet their specific educational goals and challenges.
• Performance Monitoring: Track and analyze the performance and impact of our solutions within client environments, providing regular updates and recommendations for improvements.
• Problem Resolution: Address and resolve any issues or concerns that clients may have in a timely and effective manner.
• Collaboration: Work closely with internal teams, including Sales, Customer Support, and Product Development, to ensure alignment and successful project execution.
• Sales Growth: Identify opportunities for upselling and cross-selling additional products or services that align with clients' needs.
• Reporting: Prepare and present reports on client progress, satisfaction, and potential areas for growth to internal stakeholders.

Qualifications:

• Education: Bachelor’s degree in IT, Business Administration, Marketing, or a related field.
• Experience: Minimum of 3-5 years of experience in account management, sales, or client services, preferably within education sector.
• Knowledge: Strong understanding of the public & private education ecosystem, related IT solutions and business environment including current trends, challenges, and regulatory requirements.
• Skills: Excellent communication, negotiation, and interpersonal skills. Ability to develop strategic plans, lead internal stakeholders in achieving account objective, and portray as IT advisory to customers.
• Travel: 30% travel is needed