General Information

Req #
WD00054526
Career area:
Sales
Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Wednesday, August 2, 2023
Working time:
Full-time
Additional Locations: 
* Brazil

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub. 

Description and Requirements

Sales & Productivity

Responsible for the supervision of the Inside Sales Consultants, including the tracking of the Revenue and margin results and preparing recovery plans when necessary. This telesales team be focused on sales for Consumer and Small Business customers, and will attend customers via Phone, Chat and email, providing consultative recommendations about technology solutions

Keep tracking of the KPIs about sales productivity, including close rate, talking time and quality, ensuring the right training and guidance of the team, and providing constant feedback

Create and maintain the tools, scripts and reports of the Telesales team.

Create quarterly plans, aligning the segment targets, individual quota, and capacity planning

Support career development/planning and performance of team members.

Telesales Operation Skills

Responsible to manage the tools of a call center operation;

Organize the scheduling of the Inside Sales team, to ensure maximum performance.

Be able to analyze performance trends & historical patterns ensuring short and long term capacity planning

What we are looking for:

  • Bachelor degree
  • English advanced or fluent
  • Spanish is a plus
  • NPS tools
  • CRM Dynamics or similar
  • Expertise within WebSales
  • Leadership expertise (07 direct)

Additional Locations: 
* Brazil
* Brazil
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