Lenovo

Sales Support Manager is responsible for improving sales productivity and efficiency by supporting Sellers through enablement, operations, and post sales activities. This person as Sales Support Manager will lead the team to equip the sales team and external business partners with Lenovo resources, tools, and processes. The team below will be responsible for generating all quotations, answering queries & addressing issues with customers / partners. The manager will engage with various teams, including Product, supply chain, logistics, marketing, communities, and external agencies, working together to improve the overall partner experience.

Key responsibilities

• The manager will run the business management and operational systems.
• Experience 11+Years
• Leads the team to provide efficient and high-quality ops support to the Commercial team
• Working together with the Commercial business team, the successful candidate will prioritize, problem-solve, and drive key transformational initiatives, facilitate clear communication with stakeholders, and engage employees to build a healthy organization.
• Operational management will be required to manage the detailed BMS cadence, tracking key business actions, running operations meetings, and leading key critical projects as required.

Day-To-Day Responsibilities include

• Tracking key strategic actions and driving them to closure; manage the process of tracking and communicating performance versus objectives
• Work with local business team to ensure all sales support accuracy and continue to improve the productivity
• Respond to BP/Dist/End customer queries and ensure satisfaction with Lenovo practices
• Ensure the teams can deliver all agreed KPI(Key Performance Index)
• Include working with AP cross functional teams. Communication with Partners, and sales on status; make recommendations for solution and process improvements.
• Candidate should be able to think independently, translate direction to process and procedures, meet deadlines, and work as a team leader in the organization. Should also take ownership to accomplish new and different requests; explore opportunities to add value to the job.
• Requires excellent communication and basic project management skills.