General Information

Req #
WD00035685
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, September 27, 2022
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

  • Install, maintain and monitor Antivirus and other modules of Symantec
  • Manage and remediate infection and intrusion events on servers and end user workstation
  • Assess Symantec installation for improvements and enhancements
  • Provide client with policy guidance on deploying, configuring and upgrading system and Antivirus agent
  • Implement best security practices for Endpoint security toolsets
  • Perform Malware Analysis for potential threats
  • Troubleshoot issues and provide ad-hoc support for deployed AV solution
  • Provide support to resolve complex, technical customer problems
  • Effectively communicate status to your manager
  • Documentation of trouble ticket resolution using ITSM toolset
  • Update system and process documentation and user guides as needed
  • Develop Antivirus Infrastructure maintenance including Build, Run and Support Plan
  • Coordinate and implement complex AV/ APT policy changes within specified change windows
  • Where necessary, liaise and work with Professional Services Engineers and Solutions Architects around client AV projects and deployments
  • Where appropriate, use lab equipment and resources to attempt to recreate client incidents and undertake fault simulation activities. 
  • Maintain detailed knowledge of the client’s environment (s), where applicable, by maintaining and updating relevant documentation such as AV Network Diagrams, Configuration Databases along with process and procedural documentation.

* BANGALORE - Karnataka - India