Lenovo

Responsibilities:

• Designs and implements support features within servers to ensure easy maintenance, troubleshooting, and repair in the field.

• Collaborates with product segment (marketing) on including Serviceability and Supportability features in Marketing Requirements Documents (MRDs).
• Works with product development engineers on delivery of Serviceability and Supportability features during design and development of next generation products.
• Develops tools and mechanisms within server hardware and software that allow for easy monitoring, logging, diagnostics, and fault isolation
• Reviews new server designs to verify that serviceability features function as intended and meet RAS requirements before release.
• Analyzes reported field issues to identify patterns and areas where serviceability can be improved.
• Collaterals internally (with Development, Procurement, Product Engineering, and support agents) and externally (Technology and platform design partners) to identify, negotiate, and drive serviceability and supportability requirements.
• Reviews support tools and documents for completeness, cost effectiveness, and CX.
• Combines technical and business acumens to balance product support, service delivery efficiency, and Quality.
• Performs ROI analysis in support of technical recommendations.

Basic Qualifications:

• 12 years of relevant industry experience
• B.S. or M.S. in Computer Engineering or Electrical Engineering.
• 5+ years of hands-on experience in Server hardware development and problem determination, support tools development, and Server Serviceability Engineering.
• 5+ years of hands-on experience with Intel x86 or AMD servers
• 2+ years of GPU, DPU, and x86 CPU and ARM CPU support experience
• Knowledge of networking protocols and Operating Systems (Windows, Linux, or VMWare)
• Demonstrated ability to develop product features and requirements for serviceability and supportability.
• 2+ years of developing technical specification in related fields.
• Strong written and oral skills (English fluency)