General Information

Req #
WD00018906
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, December 17, 2021
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Primary Responsibilities: 

  • Lead and conduct qualitative and quantitative UX research projects to address front-end and back-end UI issues across a wide range of website UIs, customer types, and product information  

  • Work on UX research roadmaps that define core research needs and describe the range of studies needed by the websites and product teams 

  • Provide efficient, timely execution of research projects, using a wide range of tools and methods 

  • Perform competitive analysis, benchmarking, customer journey, contextual inquiry and other advanced types of usability tests 

  • Contribute UI ideas that simplify and enhance the online experience 

  • Share and evangelize study results within the product division and with other web-focused teams 

  • Manage, mentor and train UX team members in UX research tools and techniques 

  • Manage and maintain vendor relationships to ensure that most appropriate UX research tools are available to support the research projects 

 

Qualifications 

  • Possess a positive attitude and ability to work in a collaborative and energetic team environment 

  • Deeply curious, empathetic and passionate about figuring out why people do what they do 

  • At least 3 years’ experience managing a team of 3-6 people 

  • Passionate about growing the level of UX knowledge for the entire eComm division 

  • Loves mentoring UX researchers and helping them grow in their expertise and confidence 

  • Demonstrated expertise triangulating multiple research and data collection methods for eComm UX results 

  • Expertise in experimental design and statistics; equally comfortable with qualitative and quantitative data 

  • Deep understanding of and practice applying the principles of good web and UI design 

  • Proficient with Office365, JIRA, Sharepoint 

  • Expert-level experience with usability testing platforms such as usertesting.com, dscout, Groupsolver, survey platforms, session-recording tools, and site intercepts 

  • Excels at communicating with product teams and engaging them in UX research 

  • Organizational skills to manage multiple projects with different deadlines and prioritize tasks independently 

  • Adaptability to shifting priorities, demands and timelines 

 

Education/Experience 

  • Graduate or PhD-level graduate work in Cognitive Psychology, HCI, or Social Science research preferred 

  • Minimum of 8 years in the field of UX research 

  • Minimum of 5 years of industry experience conducting eCommerce UX research projects, collaborating with project managers and UX designers on a daily basis 

  • Coursework/training in graphic/interaction design and UI design principles 

#LI-Remote 
While this position can be remote, we will only consider candidates in the Eastern and Central Time Zones.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America