General Information

Req #
WD00034265
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Wednesday, September 28, 2022
Working time:
Full-time
Additional Locations: 
* BANGALORE - Karnataka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Experience & Skills

  • Education: Bachelor’s degree or equivalent is preferred.
  • Experience: 5-7 years working experience; 1 - 3 Years customer services
  • Excellent command over verbal & written English Language
  • Experience with ticketing tools
  • Skilled in Excel
  • Persistent, detail oriented, able to multitask

Key Responsibilities:

  • Strong in people & process management, process-driven and result oriented.
  • Responsible for sharing reports & analytics, reducing process gaps, process re-engineering and process quality
  • Drive Ops excellence, focus on BMS, Cost/CX/KPI improvement
  • Support local initiatives to drive performance improvement
  • Provide quality response to all requests from India / AP Service management.
  • Maintain and deliver functional roadmap for assigned portion of the business
  • Analysis root cause for delayed / failed deliverables and drive cross function team for serviceability improvement. 
  • process optimization and efficiency improvement
  • Must possess the initiative and drive to gain a broader knowledge of the ASD deliverables

Job Deliverables:

  • Oversee installation and setup of Desktop, Laptop and Tablet devices
  • Management of incidents and requests for DaaS customers
  • Monitoring and managing inventory levels
  • Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
  • Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
  • Invoicing the customer and vendor for services delivered
  • Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
  • Ensure customer satisfaction at all times
  • Processing Orders for New devices, re-deploying devices
  • Prepare documentation to record and track SLA performance and other reporting requirements
  • Provides technical feedback on process issues to improve overall service delivery

Requirements also include:

  • Must be self-motivated, work well in a geographically dispersed, collaborative team environment, must exhibit a positive and professional attitude, and pay attention to detail.
  • Project management skills including execution of tasks, while managing risk and ensuring on time delivery.
  • Hands on Operational Engagement
  • Collaboration and Influence a must
  • Ability to Drive, Lead, and Follow all at once

* BANGALORE - Karnataka - India